Title: Underground Damage Prevention Specialist 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

POSITION CONCEPT 
Serves as the liaison between excavators and Tampa Electric, with a primary job function of effectively managing the assignment and distribution of excavation notices received by Tampa Electric through Sunshine 811 (SSOCOF); Additionally, this role supports damage prevention of company underground facilities from excavation activities through ongoing communication with Sunshine 811, excavators, internal and externally contracted locating technicians and other Tampa Electric team members.

PRIMARY DUTIES AND RESPONSIBILITIES 
Level:    Field Locating Support Specialist I
1.    Serve as a principal point of contact for responding to Tampa Electric underground facility locate requests with Sunshine 811 and resolving excavator issues. Use Sunshine 811’s ticket management system, customer information systems (CIS) and GIS Mapping for researching and responding to excavation, damaged facilities and other related inquiries. 
⦁    Serve as liaison between excavators and locating technicians using the ticket management system and other methods, including coordinating special activities when excavation work to priority or high profile facilities (transmission or network) is identified in the system 
⦁    Utilizing GIS Mapping, provide responses to non-governmental agency requests for utility information in relation to their proposed work in a right-of-way 
⦁    Monitor the ticket management system to ensure timely handling of excavation notices, especially emergency, and the company’s positive responses to them 
⦁    Required to generate after hour Emergency Locate request for Operations
2.    Respond to inquiries and requests from TECO personnel (such as Risk Management, Legal Services, Building Services, and all ED engineering and operations departments) regarding the location and/or damage of Tampa Electric underground facilities. Provide back-up on research as needed.
3.    Support maintaining the ticket management system 

QUALIFICATIONS
Education 
Required:    High School Diploma or equivalent/GED
Preferred:           Some additional courses after high school strongly desired.  
Licenses/Certifications 
Required:         None
Related Experience 
Required:    Minimum of 4 years of administrative and/or technical work experience in Tampa Electric or PGS operations office environment related to the Duties & Responsibilities of this position;  May consider TEC/PGS call center experience involving special assignments/projects relatable to the required Knowledge/Skills/Abilities
Preferred:    Experience in web ticket entry; Experience working with MS Office applications, particularly Word and Excel, and WorkPro
Knowledge/Skills/Abilities (KSA) 
Required:    Must be self-motivated and able to work independently with little supervision. Must have demonstrated good judgment, ability to organize and prioritize daily work and/or assignments and to maintain effectiveness when handling multiple tasks; Good verbal and written communication skills; Competent PC and keyboard skills.
Preferred:    Solid knowledge of MS Excel, Word, PowerPoint, CIS, FIMS, TAII, WorkPro, and GIS; knowledge of ticket management system

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments.  Advancement is not automatic, i.e. not based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

Level:    Field Locating Support Specialist II
1.    Serve as a coordinator and principal point of contact for responding to Tampa Electric underground facility locate requests with Sunshine 811 and resolving excavator issues. Use Sunshine 811’s ticket management system, customer information systems (CIS) and GIS Mapping for researching and responding to excavation, damaged facilities and other related inquiries. 
⦁    Serve as liaison between excavators and locating technicians using the ticket management system and other methods, including coordinating special activities when excavation work to priority or high profile facilities (transmission or network) is identified in the system 
⦁    Utilizing GIS Mapping, provide responses to non-governmental agency requests for utility information in relation to their proposed work in a right-of-way 
⦁    Monitor the ticket management system to ensure timely handling of excavation notices, especially emergency, and the company’s positive responses to them 
2.    Respond to inquiries and requests from TECO personnel (such as Risk Management, Legal Services, Building Services, and all ED engineering and operations departments) regarding the location and/or damage of Tampa Electric underground facilities. Provide research on locates post-damage as requested by service area personnel. Verify root causes of damage for proper billing of excavators and/or contractors. Maintain records of ED Field Locating Services’ responses to these requests.
3.    Act as an internal custodian of the ticket management system. Create and maintain an accurate underground facility land base using GIS Mapping and upload those files into the ticket management system. Troubleshoot ticket management software issues with field personnel. Monitor and update the database to produce damage files, reports, and statistics for internal management review and analysis. Coordinate system failure response and issue alerts when needed. 
4.    Provide damage prevention and locating service education to external/internal parties and perform additional duties and responsibilities as needed. 
⦁    Create positive awareness of Sunshine 811 as a safe digging resource to support the company value of safety first 
⦁    Attend team meetings and new hire trainings presentation to support other departments (One Source, Customer Services, and ED Service Areas) on locate issues and how to handle customer inquiries in regards to locating services. 
⦁    Provide mentoring/support to Field Locating Support Specialist (Level 1)

QUALIFICATIONS
Education
Required:    High School Diploma or equivalent/GED
Preferred:    Associate’s Degree from an accredited college/university preferred
Licenses/Certifications 
Required:           Must have a valid Florida Driver’s License and safe driving record. 
Related Experience 
Required:     Minimum of 2 years as Field Locating Support Specialist (Level 1) or 6 years of combined field locating support and administrative/technical work experience in a Tampa Electric or PGS operations office environment in progressively more complex roles/assignments 
    A college degree from an accredited institution may be considered in lieu of up to 3 years of the overall related experience 
Knowledge/Skills/Abilities (KSA) 
Required:    Must be self-motivated and able to work independently with little to no direct supervision. Must have demonstrated good judgment, an exceptional ability to organize and prioritize daily work and/or assignments and to maintain effectiveness when handling multiple tasks. Good verbal and written communication skills with the ability to deliver effective presentations and maintain effective working relationships Is required; Solid knowledge of MS Excel, PowerPoint, Word, CIS, FIMS, TAII, Work Pro, and GIS Working knowledge of TEC distribution and transmission facilities. Able to perform basic math functions.
Preferred:    Knowledge of the ticket management system; Understanding of excavation practices as it pertains to electric operations, methods of construction and emergency response is preferred.

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.