Power up a career with us. Our people are our greatest investments. 

Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.  

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations. 

TITLE:    Sr Cloud Collaboration Analyst 
PERFORMANCE COACH:     Manager Unified Communications
COMPANY:    Tampa Electric
DEPARTMENT:    IT Operations 

POSITION CONCEPT 
The Sr Cloud Collaboration Analyst is an expert in cloud collaborations system and responsible for planning and coordinating related systems and sub-systems comprising the TECO Energy corporate network. Maintains, manages, and services Microsoft365, Azure, Intune, Email, collaboration applications, and related applications, systems, and peripherals for company business partners. Provides consultation and guidance to business partners and peers. Ensures maintained and upgraded digital products and services that are reliable, secure and provide for business partner needs when collaborating with peers, customers, and other stakeholders.

PRIMARY DUTIES AND RESPONSIBILITIES 

1.    Provides customer service support for company business partners for systems and applications that the IT Operations department supports. Manages assigned request and incident tickets within established service levels. Performs troubleshooting for company business partners for systems and applications that the IT Operations department supports. (40%)

2.    Provides technical project leadership, consulting and trains and guide peers. Collaborates with product and service vendors to maintain good business relationships, ensures quality service and response, and manages product and service opportunities for company business partners. Coordinates and oversees contractor services. Provides direction and inspects the quality of the work. (25%)

3.    Designs and plans technical initiatives and projects for IT Operations systems. Maintains documentation, best practices, standards, policies, and procedures. Ensures the features, performance, availability, reliability, integrity, and security of all IT Operations systems. Viewed as an expert in Cloud Collaboration systems. (20%)

4.    Implements system updates and upgrades. Maintains secure and reliable operation as well as enabling new features that benefit business partners. (15%)

Education

Required:    Associate degree in Business, Computer Science or computer related discipline.  In lieu of the Associate Degree an additional 2 years of experience is required.

Preferred:     Bachelor of Science degree in Business, Computer Science or computer related discipline. 

Licenses/Certifications 
Required:  Possess or obtain within 6 months:
•    One Associate/Intermediate level Certification and one Professional/Expert level Certification; or
•    Two Professional/Expert level Certifications 

As listed below or similar.
Associate/Intermediate level:
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
Microsoft 365 Certified: Endpoint Administrator Associate 
Microsoft 365 Certified: Messaging Administrator Associate 
Microsoft Certified: Identity and Access Administrator Associate 
Professional/Expert/Advanced level:
Microsoft 365 Certified: Administrator Expert 
Microsoft Certified: Azure Solutions Architect Expert 
Microsoft Certified: Enterprise Administrator Expert 
Microsoft Office Specialist: Expert (Microsoft 365 Apps) 

Preferred:     Two Professional/Expert level Certifications as listed or similar

Direct Experience 

Required:    6 years of direct work experience performing the Duties & Responsibilities of this position or a similar related technology support position.
 

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!