Title: SAP Modernization Student Internship 
Company: Tampa Electric Company
Location: Midtown East Tower 
State and City: Florida  -  Tampa
Shift: 8 Hr. X 5 Days

Hiring Manager:  Manish Dodeja

Recruiter: Mark Koener 

The TECO Energy Internship & Cooperative Education Program offers college degree-seeking students the opportunity for professional growth while meeting the business needs of the company. The program is an extension of the educational process, providing practical experience to complement formal classroom work. The co-op program recruits students from colleges to give them an opportunity to work in a professional environment related to their field of study.
 
Position Summary/Details:
We are seeking a motivated Computer Science student for a Summer Internship to support the design, analysis, and implementation of customer-centric capabilities within the SAP Customer Relationship and Billing (CRB) platform as part of ongoing SAP modernization initiatives.
This role will provide exposure to SAP CRB modules (CS, Billing, FICA, Device Management) and help enable improvements in customer service processes, system integration, and digital customer experience.
The intern will work closely with the functional Managers, business stakeholders, and SAP teams to support initiatives focused on enhancing customer experience, streamlining processes, and enabling real-time data visibility.

Key Responsibilities

Customer Experience Support
Assist in documenting and analyzing Customer Experience (CE) processes, including:
Customer service interactions
Billing and invoicing workflows
Move-in / move-out journeys
Support initiatives to improve:
Customer engagement
Self-service adoption
Process efficiency
 
SAP CRB Functional Support
Provide support across SAP CRB modules such as:
Customer Service (CS)
Billing & Invoicing
FICA (financial customer accounting)
Assist in gathering and documenting business requirements and functional specifications
Support process validation activities for L2/L3 business processes [community.sap.com]
 
SAP Modernization & Transformation Exposure
Participate in ongoing SAP S/4HANA transformation initiatives
Support:
Process improvement and harmonization activities
Future-state architecture documentation
Gain exposure to:
Fiori applications
Real-time data capabilities
Digital customer experience tools
 
Integration & Data Flow Understanding
Assist in analyzing data flows between systems, including:
AMI / MDM / EDM systems
SAP CRB modules
Support documentation of integration flows and dependencies
Learn how APIs and middleware (e.g., Boomi, SAP CPI) support enterprise integrations
 
Customer Operations Support
Assist Customer Experience teams with:
Understanding system changes in SAP CRB
Process updates impacting Contact Center and Customer Service operations
Support testing and validation activities for:
Customer service processes
Billing scenarios
 
Training & Documentation
Help create and update:
Training materials
User guides
Process documentation
Support training sessions for Customer Experience stakeholders
Assist in documenting:
New SAP CRB features
Customer workflows and dashboards
This aligns with ongoing CRB training and stakeholder enablement activities.
 
Physical Location of Co-op:  3600 Midtown Dr, Tampa.
Working Conditions: Mostly in a normal office environment
Preferred Availability: Full-time (40 hours) or Part – Time (30 – 40 hours)
 
QUALIFICATIONS:

Education:  
The successful applicant should be enrolled in an accredited university as a college undergraduate or a graduate level post-secondary educational program in a related discipline.

Co-Op Requirements:
•    To qualify as a co-op student, enrollment in the university’s co-op program (proof of enrollment required); if not eligible for co-op program (or program unavailable), the student will be considered an intern.
•    A minimum GPA of 3.0 on a 4.0 scale is required.

Required Degree: Engineering
Year in School: No preference
 
 
Knowledge, Skills, and Abilities:
•    Basic understanding of Customer Experience processes in utilities, including:
•    Customer service interactions
•    Billing and invoicing lifecycle
•    Credit and collections concepts
•    Foundational knowledge of SAP CRB / SAP IS-U modules, including:
•    Customer Service (CS)
•    Billing & Invoicing
•    FICA (payments and collections)
•    Device Management (DM)
•    Awareness of Meter-to-Cash (M2C) processes and how data flows across systems
•    Understanding of enterprise systems and integration concepts, including:
•    AMI / MDM / EDM data lifecycle
•    Basic API and middleware concepts
•    Familiarity with SAP modernization initiatives (ECC to S/4HANA) and digital transformation goals such as improved customer engagement and real-time data visibility
•    Interest in AI, automation, and customer experience technologies.
•    Strong analytical and problem-solving skills with attention to detail.
•    Ability to work collaboratively in a team environment and communicate technical ideas effectively.
•    Eagerness to learn and explore new technologies related to AI and contact center solutions
 

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. 

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