Title: Customer Engineering Representative I (CER I) 
Company: Tampa Electric Company 
State and City: Florida - Brandon
Shift: 8 Hr. X 5 Days

Position Overview

The Customer Engineering Representative I (CER I) serves as the primary technical interface for customers initiating residential and commercial electrical construction projects. This role requires significant time on the phone with customers, contractors, developers, architects, engineers, and external agencies to collect technical information, validate service requirements, and resolve construction‑related inquiries.

In addition to high‑volume phone interaction, the CER I performs detailed technical analysis of construction documentation, interprets SESR requirements, creates Work Requests (WRs), and coordinates engineering, operations, and design inputs across multiple internal systems. The CER I ensures all requests are processed accurately within TEC’s engineering standards, operational procedures, and regulatory requirements.

Technical Responsibilities

• Receive and process new construction requests through phone, email, and the TEC Construction Center, ensuring proper service order setup using SESR guidelines, GT Connect, GIS, Google Earth, and related systems.
• Analyze customer-provided documentation including civil, electrical, architectural, and site drawings to identify service points, equipment placements, and conflicts with third‑party utilities (water, sewer, telecom, cable, stormwater).
• Create detailed Work Requests and route projects appropriately to Project Managers or service areas based on project scope, SESR requirements, and system data.
• Process technical requests such as temporary power installations, overhead/underground service configurations, tree trimming and lighting needs, traffic signal coordination, and arc flash study inputs.
• Evaluate service load information and ensure technical accuracy for voltage (single‑ and three‑phase), amperage, conductor sizing, and service classifications.
• Review and interpret panel schedules, riser diagrams, transformer locations, primary/secondary circuits, and utility equipment shown on customer drawings.
• Identify discrepancies between customer applications and submitted prints; request corrections or clarifications as needed to avoid design errors or construction delays.
• Create and maintain Business Partner (BP) accounts and process mass move‑in data to support service activation workflows and accurate billing.
• Support digital platform enhancements and integration efforts for TEC’s New Construction Digital Portal and other modernization initiatives.
• Provide technical validation for Work Request exception reporting, ensuring accurate Capital and O&M financial coding.
• Support compliance with TEC tariffs, including tracking and removal of temporary construction services within required timeframes.
• Participate in storm response operations with responsibilities that may include emergency intake, logistics coordination, or field deployment support.

Required Qualifications

Education

• High School Diploma or equivalent

Experience

• Minimum 3 years in a customer service or engineering construction environment

Required Technical Knowledge & Skills

• Working knowledge of CRM systems and proficiency with Microsoft Office tools
• Ability to interpret and apply SESR, service manuals, and technical guidelines
• Foundational understanding of electrical service design, construction types, and load requirements
• Ability to read and understand basic engineering documents and site plans
• Strong analytical skills for reviewing customer data, drawings, and system information
• Ability to navigate and utilize mapping and research tools (e.g., GIS, aerial imagery)
• Ability to independently manage moderately complex technical assignments
• Strong communication skills for interacting with engineering firms, architects, contractors, government officials, and internal stakeholders

Preferred Technical Qualifications

• Experience in the electric utility industry
• Proficiency in interpreting architectural, civil, electrical, and mechanical drawings
• Experience with CAD or similar drafting/plan‑review systems
• Understanding of rate structures as they relate to construction service requests and billing
• Working knowledge of:
• SESR (Standard Electrical Service Requirements)
• WorkPro
• Maxviewer & Finesse
• GIS / PCAD
• Google Earth
• FTP environments and service alert systems
• Ability to evaluate service loads, voltage classifications, transformer sizing, and construction types (new, existing, renovation)
• Experience reviewing markups, fault current data, and related electrical technical parameters
• Ability to support Project Managers through:
• Pre‑construction meeting coordination
• Providing transformer load data
• Processing project-specific Technical Master Data
• Acting as backup contact for One Source
• Experience processing government release documentation

Advancement Opportunity

This position is part of a structured technical progression path. Advancement is performance‑based, tied to demonstrated technical competencies, increased responsibility, and business needs. Time alone does not guarantee progression.

Work Environment & Position Expectations

• This role requires frequent phone interaction with customers, contractors, developers, architects, engineers, and external agencies. A significant portion of daily responsibilities involve gathering technical details, troubleshooting issues, and explaining SESR and construction processes over the phone.
• Work is performed in a fast‑paced technical operations environment where accuracy, documentation quality, and timely response are essential.
• The position requires extensive use of multiple systems and tools, including CRM software, GIS platforms, GT Connect, PCAD, Google Earth, WorkPro, and other internal applications.
• CERs must be able to interpret technical drawings, conduct research, and analyze data while maintaining consistent, professional communication with external stakeholders.
• Multitasking is critical; representatives often manage several active projects simultaneously while handling real‑time inbound and outbound communication.
• Mandatory storm response participation is required. This may include emergency call handling, logistics coordination, or field support during major weather events.
• Work is performed with minimal supervision, and employees are expected to manage their workload independently, meet service levels, and maintain accuracy in all documentation.

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.