Title: Damage Support Coordinator
Company: Peoples Gas System
State and City: Florida   -  Tampa
Shift: 8 Hr. X 5 Days| Onsite 4 days and 1 day remote | Travel

WHO WE ARE

Peoples Gas is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse – in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do.

HOW WILL YOU HELP DRIVE THE FUTURE OF NATURAL GAS?  

Supports the Damage Prevention pipeline damage claim auditing and recovery program.  This position communicates directly with Service Area staff to train and educate as needed with regards to damage documentation to ensure accurate information is captured and processed for damaged facilities. In addition, this position audits the damage reports, administers the damage facility billing and supporting documentation for development and processing of the invoice to the claim’s recovery company, and prepares payments received for processing.

The position will also be a liaison between local operations and the claims recovery company, to resolve inquiries or claim disputes and analyze and distribute data contained in the damage claims billing system, including data gathering for litigation.  The position will also provide department reporting and documentation as needed, completion of non-compliance filings to Sunshine 811 and supply PGS’ leadership with Damage Prevention dashboards and reporting.

WHAT YOU NEED TO SUCCEED

• High School Diploma or equivalent/GED
• Must have a valid Florida driver’s license and safe driving record
• Minimum of ­­­­­­4 years of work experience related to the Duties & Responsibilities of this position is required Related experience consists of performing administrative and/or technical work in an office environment.
• Intermediate knowledge of MS Excel and Word is required. 
• Basic skill set in accounting or billing.
• Must be self-motivated and able to work independently with little to no direct supervision.
• Must have demonstrated good judgment, an exceptional ability to organize and prioritize daily work and/or assignments and to maintain effectiveness when handling multiple tasks.  
• Must be computer literate, with intermediate knowledge of MS Excel, Access, and Word, and be able to perform basic math functions (add, subtract, multiply, divide, decimals, fractions, basic algebra and geometry);
• Must be able to focus on repetitive tasks for long periods of time.

PRIMARY DUTIES & RESPONSIBILITIES

• Monitor the damage reporting system to identify new claims for completeness and approval for billing. Audits damage claims for accuracy. Invoices appropriate parties for collection of damaged facilities and transmits this data to the collection agency. Coordinates claims activity between the collections firm and PGS’ local operating centers.  Completes general accounting functions related to damage claims, i.e. reconciling balances, adjusting claims, writing off uncollectable debt, and calculating company reserves. (50%)
• Provides statewide team member training, guidance, and support to ensure company-wide consistency of 3rd party damage documentation and invoicing practices.   (20%)
• Completes and transmits Sunshine 811 non-compliance documentation on contractors that damage PGS’ due to their failure to request a locate ticket. (10%) 
• Performs additional administrative duties and responsibilities as needed, and at the request of the Supervisor, including:  (20%)
• Creates purchase requisitions and service entry sheets in SAP.
• Produces monthly damage prevention reports for management and accounting.  Assists the Damage Prevention and Public Awareness programs as needed with reports and analysis of damage trending data and other detail as requested.
• Provides back-up and administrative support to the Damage Prevention staff in event of vacations, overflow of work, and storm restoration.

WHAT WILL GIVE YOU A COMPETITIVE EDGE?  

• Degree in relevant field from an ABET accredited institution
• Minimum of 2 years of direct work experience performing the Duties & Responsibilities of this position is preferred; Administrative experience in a utility, engineering or  construction office environment;
• Knowledge of Sunshine 811 State Law
• Experience working and navigating a ticket management system and/or the company systems such as the Leak Management System (LMS) and ESRI (GIS mapping) systems;
• Advanced knowledge of MS Excel, Word, and Access is preferred.
• Knowledge of the TECO Peoples Gas Customer Information System (CIS), pipeline damage incident investigation procedures, state and federal laws governing damage prevention and the one-call process and excavation operations, i.e. the location and marking of pipelines, and related utility operations.  Possess the understanding of basic gas distribution operations and methods of construction strongly preferred, Working knowledge of ESRI (GIS mapping) systems.

HOW YOU’LL CONTRIBUTE (Edit as needed)

• Builds Strong Collaborative Relationships
• Cultivates Innovation and Embraces Change
• Drives Operational Excellence for Customers
• Takes Ownership and Acts with Integrity
• Thinks Strategically and Exercises Sound Judgement
• Speaks up on Safety, Health, and the Environment
• Develops People and Teams

WHERE AND HOW YOU WILL WORK (Working Conditions)

In support of Operations, the Damage Prevention & Public Awareness Programs this position will require overnight travel. The duration will depend on the needs of the local operations and the upcoming training scheduled; will likely exceed 20 overnight stays per year.

WHY YOU’LL LOVE WORKING WITH US

We proudly offer a competitive total rewards package and other perks to help keep you thriving: 

• Performance Bonus: Earn an annual incentive bonus that recognizes your hard work.  
• Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance.  
• Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan.  
• Ownership Opportunities: Participate in Emera’s Employee Common Share Purchase Plan and share in our success.  
• Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave  
• Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career.  

And much more! 

Whether you’re launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company. 

Incident Response Assignment

Our community relies on Peoples Gas to respond swiftly and effectively to all types of incidents, including but not limited to major storm events (e.g., extreme cold, tropical storms, hurricanes), gas leaks, equipment failures, environmental hazards, and other emergencies that may impact public safety or service continuity.

Peoples Gas depends on each team member to fulfill their primary and/or alternate roles and responsibilities during such incidents. As a Team Member of Peoples Gas, you will be assigned an Incident Response Assignment, receive training related to your role, and may participate in mock drills or exercises simulating various emergency scenarios.