Title: Account Manager Inside Sales    
Company: TECO Partners
State and City: Florida   -  Ft. Lauderdale
Shift: 8 Hr. X 5 Days

WHAT YOU’LL DO

The Account Manager, Inside Sales provides professional assistance to all TECO Partners new and existing residential natural gas customers. This work will involve extensive contact with customers, TECO employees, subcontractors and gas advantage dealers. Also facilitates all inbound calls in support of company efforts to increase sales of natural gas and other energy related services and may perform outbound telemarketing projects.

Day-to-Day Responsibilities:

• Responsible for adding new residential natural gas customers, within the TECO Peoples Gas service areas.
• Responsible for inbound and outbound telephone calls to existing, potential and former residential customers.
• Primarily responsible for selling/promoting applicable TECO Partners marketing programs.
• Assist in T.P.I.’s new customer growth efforts, existing customer retention efforts, and former customer reactivation efforts.
• Facilitates all aspects of the transaction to provide gas services for new, existing and former residential customers.
• Coordinates work with TECO employees, builders, subcontractors and gas advantage dealers.
• Responsible for communicating the company’s approved residential Energy Conservation rebate program.
• Responsible for customer inquiries and requests.
• Performs all other duties as assigned.

Must Haves:

• Valid High school diploma or equivalent
• Minimum of 2 years of work experience related to the Duties & Responsibilities of this position
• Must be able to communicate effectively, professionally and courteously in situations that are often sensitive and emotionally laden.

Nice-to-Haves:

• Bachelor’s degree
• Minimum of 2 years of direct work experience performing the Duties & Responsibilities of this position.
• Knowledge of TECO Partners marketing and rebate programs.

Competencies:

Takes Ownership and Acts with Integrity

Drives Operational Excellence for Customers

Builds Strong, Collaborative Relationships

Thinks Strategically and Exercises Sound Judgement

Speaks up on Safety, Health, and the Environment

#LI-CC1

STORM DUTY REQUIREMENTS.  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.