Change Enablement Analyst Lead

Title: Change Enablement Analyst Lead 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

The Change Enablement Analyst Lead is responsible for leading a high performing analyst team and developing and implementing change enablement strategies and plans that maximize employee adoption and usage that obtain sustainable outcomes in support of the corporate vision and business transformation.  The Lead will take ownership of key deliverables and planning on all types and sizes of transformational projects by utilizing strong project management discipline to manage change and communication activities, timelines, setting expectations, execution, mitigating risks, and resolving issues. The Lead will work to drive faster adoption and proficiency with the changes that impact employees, to ensure the improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. 

The Change Enablement Analyst Lead works closely with the Enterprise Change Lead to support the evolution of the enterprise model and approach to change enablement within the practitioner group and throughout the business by setting direction and promoting the strategy.  The ideal candidate will be a strategic thinker and quick learner who can juggle multiple priorities, will proactively make connections with partners across the business and can make decisions even when there are areas of ambiguity.

The role will work closely with the Project Manager/Project Management Office to integrate change management activities into project plans and will act as an advisor/coach to the Project Manager/Project Management Office and supporting project team to assist in overall success. Activities will include the design and development of team building within project teams with a focus on strengthening relations and trust. The Change Analyst Lead will act as a coach/advisor to senior leaders and executives as needed related to their role as change sponsors and may also provide direct support and coaching to all levels of leadership as they support and prepare their direct reports for any given transition.  

PRIMARY DUTIES AND RESPONSIBILITIES 

1.    Change Enablement Project Support. Provide change leadership on multiple small to large sized transformational projects simultaneously. Responsible for the development and execution of the Change Strategy and Plan for projects, identifying stakeholders and impacts, building awareness and trust within and around the team(s) and impacted employees, identifying and managing resistance, coaching and facilitating team building sessions within the project team and/or key stakeholders, developing and executing assessments, and developing and rolling out standard operating procedures and training as appropriate. 

2.    Leadership. Sets direction, leads and provides oversight to the Change Analyst Team on change activities including performing/facilitating assessments, focus groups and surveys; development of communications and supporting material and creation of training plans, train the trainer sessions, and post training activities. 

3.    Communications. Develop and execute communications plans and design materials accordingly to set direction, promote initiatives in creative ways, and provide awareness to changes or implementations to impacted stakeholders and (as needed) across the organization. The role will work closely with the PMO, Marketing and Communications and other key stakeholders to prepare material for broader communications. Collaborate internally with the Enterprise Change Enablement team, business stakeholders, and impacted departments to ensure clear communication and alignment.

The role will also engage sponsor(s) and key leaders/stakeholders to ensure they understand the expectations and are effectively engaged to champion the change.

4.    Enterprise Change Enablement Strategy. Works in close collaboration with the Enterprise Change Enablement Lead. Supports the implementation and maintenance of the Enterprise Change Enablement program. The Enterprise Change Program will provide a structured and consistent approach across the organization to the people side of change in order to achieve sustainable results. 

5.    Project Management. Develop and maintain project schedules; identify/manage risks, issues and mitigations; resource needs; budget; attend project meetings; and other items required to effectively manage the change activities for transformational projects.

6.    Training. Develop a Training strategy that is personalized for impacted stakeholder group(s)/team(s). Coordinate with existing Training teams accordingly. Identify the training curriculum and impacted users, and work with Change Enablement Analysts as appropriate to design and deliver the necessary procedures and training materials. Ensure that organizational governance, safe work practices and standard process and procedures guidelines and adherence are incorporated into all training and development activities.

7.    Leadership & Mentorship. Coach and advise sponsors, leaders, the Project Management Office and team members to work more collaboratively and to build awareness with the goal of engaging and building communication pathways with impacted stakeholders. Perform team building sessions as necessary to strengthen the team and to build trust.

SUPERVISION
Direct:        Change Enablement Analyst and Change Enablement Associate Analyst

RELATIONSHIPS
Internal:     Excellent written and verbal communication skills are required. Ability to lead conversations and create stakeholder engagement across the organization as well as building and maintaining strong positive working relationships across all levels of the organization. 
External:     Attends industry groups and applicable conferences to maintain standards

QUALIFICATIONS

Education
Required:    Bachelor degree in Change Management, Liberal Arts, Human Relations, Public Relations/Communication or a college diploma in a related discipline supplemented by five (5) years of relevant experience. Demonstrated experience in the principles of Change Enablement. 
Preferred:    Prosci® Practitioner certification is preferred or a similar certification. 

Experience
Required:    Five (5) years’ experience leading large and or multiple strategic transformational programs and/or large-scale enterprise-wide change adoption programs.  Experience managing and building cross-functional project and change management teams. 
 Preferred:    Previous experience as a lead in a functional area, or supervisory experience including hiring, training, assigning work and performance management preferred.   

Complexity
Required:    Capable to provide change leadership on two (2) to three (3) medium to large sized transformational projects simultaneously. Responsible for the design, development, and execution of change plans (toolkit) with limited oversight. Identify and engage team members and impacted stakeholders, identify and manage resistance, create and execute communication strategies and plans, build learning/training plans and interface with training departments to coordinate training, and launch change champion networks, etc. Ability to facilitate meetings, work with teams to resolve issues, identify and help mitigate/resolve organizational impacts, risk identification and mitigation planning, and provide coaching as needed up and down and across the organization. 
Ability to set direction, coach and oversee Change Enablement Analysts with the objective of growing their skillsets in preparation for advancement opportunities.
    

This role will also support the evolution of the corporate vision by linking activities and educating impacted stakeholders on how the change advances the strategy. Ability to identify additional opportunities for the Change Enablement team to support and suggesting innovative and creative ideas to further increase awareness.

Knowledge/Skills/Abilities (KSA) 
Required:     Develop understanding of how people experience and react to change. Provide input to effective change plans to ensure people make a successful transition. Coach people through mentoring or leading a project to demonstrate new behaviors. Develop knowledge of what makes changes “stick.” Draw on identified disciplines based on psychology to apply actionable frameworks to individual change. Demonstrated skills in business process management, such as defining processes, developing process maps and procedures, and identifying metrics). 

Training & Expertise:
Required:     Proficient knowledge of Change Enablement processes, methods, and tools. Proficient in designing effective Communication Plans, and/or Training curriculum and content, competent knowledge of project management fundamentals – methods and tools, project life cycles, and the integration of Change Enablement, leading Change, and Managing and Resolving Workplace conflict.

JOB RELATED DIMENSIONS 
•    Speaks up on Safety, Health and the Environment
•    Drives Operational Excellence for Customers    
•    Builds Strong Collaborative Relationships
•    Develops People and Teams
•    Cultivates Innovation and Embraces Change

WORK CONDITIONS
Employees are expected to be at the office unless otherwise agreed to by their performance coach and/or by the needs of the projects they support. Occasional travel and storm restoration overtime is required. 
 

#LI-SAC

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.