Customer Service Rep/Sr. Customer Service Rep

This position will be open to internal and external applicants and will close on Sunday, November 24, 2024.

The Customer Service Rep position pays between $42,400 and $53,000, and the Sr. Customer Service Rep position pays between $48,000 and $60,000. Placement in any level is based on skills, experience and education of the successful candidate.

About This Opportunity 
Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? New Mexico Gas Company is hiring a Customer Service Representative that could be your introduction to a long career with us!  You will find the workday in the life of a Customer Service Rep to keep you on your toes as you provide important customer service support for the citizens of New Mexico.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

• Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
• Develops proficiency in the majority of customer service technical transactions and gains a working knowledge of complex customer service transactions. Transactions include but are not limited to: move in, move out and transfer of service, high bill inquiries, emergency orders, statement of account, bill presentation, bank draft, budget billing, lifewatch, medical certificates, agency assistance programs, credit, billing (edits, service order exceptions), miscellaneous adjustments, budget billing, and emergency response
• Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
• Reduces revenue losses by implementing existing business practices that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure and maintains statistical information as needed
• Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.

*Senior Level: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have: 

• A high school diploma or GED
• A valid driver’s license and meet the acceptable driving record requirements of the company.  
• Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
• Senior Customer Service Rep: 3 years of related experience
• Preference: Cashier experience and Bilingual (English/Spanish)

Working Conditions:
Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.