Dispatch Service/Sr. Dispatch Service

This position will be open to internal and external applicants and will close on Sunday, May 12, 2024.

The Dispatch Service position pays between $48,000 to $60,000, and the Senior Dispatch Service position pays between $54,720 and $68,400. Placement in any level is based on skills, experience and education of the successful candidate.

About This Opportunity 
Are you seeking a rewarding career with a high level of responsibility and involvement in a range of departments? At NMGC, Dispatch Service provides frontline support to our customers and play a critical role in ensuring the safety of our community. In this exciting role, you will address customer inquiries and emergencies, prioritize work suitable to its urgency, maintain accurate records in Banner, help with billing, and assist operations personnel with field investigations. 

Primary Duties and Responsibilities
This list does not reflect the job duties in their entirety.

• Assesses, plans, and dispatches daily Service workload for service technicians, line locators, construction crews, gas measurement technicians, cathodic protection crews, leak survey and other NMGC departments
• Responsible for ensuring the accuracy and performing timely updates of work order completion data within Banner system
• Monitors Supervisory Control and Data Acquisition (SCADA) telemetry readouts and alerts appropriate personnel of any problems.
• Prepares documents, reports, and numerous logs
• Monitors compliance with all Federal Communications Commission (FCC) rules and regulations
• Acts as a focal contact point for all NMGC emergency responses statewide.

*Senior Level-Entry Level Duties Plus Additional Responsibilities
 

Successful Candidate Must Have: 

• A High School Diploma or GED
• Dispatch Service: 2 years of call center or previous dispatch experience.
• Dispatch Service Senior: 4 years of work experience related to the duties and responsibilities or similar position 
• A valid driver’s license with an acceptable driving record
• Preferences: Associate Degree 
• Bilingual is a plus but not required  

Working Conditions
Office environment. Schedule and hours/shifts vary; work may be performed at multiple locations. May be required to work overtime. Regularly required to stand and/or walk up to 1/3 of the time and sit up to 2/3 of the time. Manual dexterity required, good vision, the ability to talk and listen. Must occasionally lift and/or move up to 25 pounds.

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