Supervisor Administrative Services

Title: Supervisor Administrative Services 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

POSITION CONCEPT 
Coordinate, plan, direct and supervise company-wide administrative services, which include records management, mail distribution and courier messenger services, receiving room operations, printing and duplicating services, and forms management to include all of Florida Operations. Plan, analyze and support operational and postal budgets. Develop and implement policies and procedures. Develop and administer service contracts. 

PRIMARY DUTIES AND RESPONSIBILITIES 

• Develop and implement policies, procedures, and work standards for mail distribution and courier services, receiving room operations, printing and duplication services and records management services for Florida Operations. Plan, analyze and support budgets and expenditures, including all postal accounts and rental boxes for all of Florida Operations. Develop and administer maintenance and service contracts for systems and equipment operated by the Mailroom and Print Shop. 
• Supervise the daily operations of the mailroom and plaza receiving room, ensuring the timely distribution of all mail and parcels. Process and mail selected customer bills. Ensure all corporation mailings utilize the most efficient and cost-effective methods. Incorporate and monitor compliance with all postal procedures and regulations. Manage and coordinate activities with all external mail couriers and delivery services including Federal Express and United Parcel Service.
• Supervise the Corporate Records Management Program, electronic records management application system, and off-site records storage center. Ensure records management policies and procedures meet all legal and regulatory requirements and corporate standards. Consults with and trains users on the Records Management Program and the electronic records management application system. Supervise the day-to-day operation of the off-site records management facility.
• Supervise the daily operations of Printing and Duplicating Services, which offers full-service printing, copying, and bindery services for all departments including special projects for Corporate Communications and Board meetings.  Review and approve print production schedules, print specifications, and customer quotations. Manage and coordinate the printing, storage, and distribution of standard company forms.
• Prepare and maintain reports, dashboards and monthly performance updates.
• Performs various duties as needed, including handling elevated customer requests and provides back-up coverage for Manager as needed.

SUPERVISION
Direct Supervision:    

• Senior Mail Processor (2), Printing & Duplicating Specialist (3), Records Retention Specialist (2)

QUALIFICATIONS 
Education  
Required:    

• Bachelor’s degree from an accredited university.

Preferred:    

• Major in Business Administration, Finance, or a related field.

Licenses/Certifications 
Preferred:    

• Certified Mail Manager (CMM) certification.
• Certified Records Manager certification.

Related Experience 
Required:    

• Minimum of 3 years of work experience related to the Duties & Responsibilities of this position is required.
• Skilled in customer service, problem resolution, and communications.  

Supervisory Experience
Required:    

• A minimum three (3) years of direct or indirect leadership experience (demonstrated ability to lead people or projects).

Preferred:    

• Five (5) years of direct supervisory experience.

Knowledge/Skills/Abilities (KSA) 
Required:    

• Skilled in customer service, problem resolution, and communications.  
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to coordinate several activities at once, quickly resolve specific problems, and cope with deadlines. 

Perks & Benefits:

• Hybrid work schedule, Competitive Salary, Bonus Plan,
• Paid Time Off & Paid Holiday Time,
• Medical, Dental, Vision coverage for you and your dependents,
• Retirement plans: 401K (with matching company contributions) & Pension Plan,
• Company-paid long term care coverage, life insurance and AD&D insurance,
• Tuition Assistance, Employee Assistance and Wellness Programs with on-site fitness centers,
• Opportunities for Growth & Advancement within TECO and Emera.

LEADERSHIP COMPETENCIES

• Champions Safety, Health & the Environment    
• Takes Ownership & Acts with Integrity
• Drives Business Excellence for Customers        
• Builds Collaborative Relationships
• Develops People and Teams                
• Cultivates Innovation & Embraces Change
• Thinks Strategically & Exercises Sound Judgment

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.