Supervisor, System Restoration Operations

Date: May 27, 2023

Location: Tampa, Florida, US, 33619

Company: TECO

Title: Supervisor, System Restoration Operations 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days



Responsible for the safe and efficient utilization of employees, ., equipment, and material in the construction and maintenance of Tampa Electric Company’s (TEC’s) transmission, distribution, substation, lighting, meter and networksystems.  Core responsibilities include maintaining compliance with IBEW contract for covered employees, completion of the emergency trouble incidents, customer outage responses.assisting with employee training and development, facilitating programs such as safety initiatives, performance reviews (PRs) and positive discipline.

1.    Compliance with all Supervisor accountabilities under the TECO Safety Management System (SMS) while providing employee training, development and coaching in all aspects of troubleshooter  duties and responsibilities. 10%
2.    Document and recognize employee performance using Human Resources processes and interaction management techniques on Performance Reviews (PRs) and Individual Development Plans (IDPs).  Use appropriate coaching and formal corrective action process (positive discipline) to modify off-target employee behavior. 10%
3.    Monitor employee development and performance in the field through frequent troubleshooter  visits.  Ensure all work requests are completed safely and efficiently according to the noted specifications.  Provide diverse developmental opportunities for Apprentices riding with troubleshooters.  Monitor and coach less experienced employees in field techniques and best practices. 30%
4.    Ensure compliance with construction standards on work requests and coordinate work request changes with appropriate TEC personnel. Review troubleshooter paperwork for accuracy and compliance with department standards, company policies and IBEW contract provisions. 10%
5.    Using the principles of continuous improvement as a tool, assign, prioritize, and manage completion of scheduled and emergency work on a daily basis.  Balance the needs of customers and the company to ensure that work is completed in a safe and cost-effective manner.  Ensure that locates and all paperwork is completed accurately and in a timely manner. 10%
6.    Demonstrate effective communications when handling customer complaints, problems, and other electric service issues.  Train troubleshooter personnel to properly interact with customers, both internal and external.10%
7.    Be responsive to overtime requirements, including availability for rotating on-call duty.  Approve daily time sheets and schedule troubleshooter  hold-over or emergency overtime.  10%
8.    Interpret and administer the IBEW collective bargaining agreement daily.  Assist in handling first step grievances.  Proactively anticipate and prevent labor problems. Miscellaneous duties as assigned. 10%

Direct Supervision:    IBEW-covered employees and others as assigned.RELATIONSHIPS
Key Internal:      ED Management, Distribution Control Center, Fleet, Stores, , Customer Experience , Risk Management and various other TEC departments.
Key External:     Customers, governmental agencies, vendors, contractors, and others.

Required:    High School diploma or GED.
Preferred:    Some college or technical-related education
Required:     Valid Florida Driver License
Preferred:    Commercial Driver License, Class A

Required:    Minimum of seven (7) years of Journeyman level (or above) Lineworker/Troubleshooter experience.
Preferred:    Two (2) years Crew Leader experience and/or Safety Committee participation, including being the Chairman of the Safety Committee. 
Knowledge/Skills/Abilities (KSA)
Required:    A thorough understanding of the construction, maintenance and operating facets of TEC’s electrical T&D systems, and TEC’s Safe Work Practices.  Must have the ability to become proficient in TEC’s current work management software system and basic business software. Demonstrated strong leadership skills, high work standards and high stress tolerance. Good, planning, organizing, teamwork, oral and written communication skills and the ability to accept, manage, communicate, and facilitate change. Requires mechanical aptitude and the ability to make successful decisions in high stress situations.  
•    Champions Safety, Health and the Environment
•    Takes Ownership and Acts with Integrity
•    Drives Business Excellence for Customers
•    Builds Collaborative Relationships
•    Develops People and Teams
•    Cultivates Innovation and Embraces Change
•    Thinks Strategically and Exercises Sound Judgment
Work 40 hours per week with frequent overtime and call-outs in a high stress environment. Must be able to periodically work flex schedule (up to 10% of time) and respond to emergency call-outs in all types of weather conditions. May be required to travel inside and outside of the assigned service area. Ability and willingness to report to any Electric Delivery Operations Center.     

30% of the time:    Standing, Walking, Squatting 
70% of the time:    Driving, Traveling, Sitting

Lifting Requirements: 
10 lbs. or less = 75%
10 – 30 lbs. = 20%
30 lbs. and more = 5%

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!


STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.


Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 



Nearest Major Market: Tampa

Job Segment: Transmission Line Supervisor, Operations Manager, Lineworker, Energy, Operations, Customer Service, Engineering