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Manager IT/Business Solutions

Date: Apr 6, 2021

Location: Tampa, Florida, US, 33602

Company: TECO

Title: Manager IT/Business Solutions   
Company: Tampa Electric Company
State and City: Florida   -  Tampa
Shift: 8 Hr. X 5 Days

 

Power up a career with us. Our people are our greatest investments. 

 

Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

 

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.  

 

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 

 

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada and the Caribbean, with career opportunities available in all of these locations. 

 

POSITION CONCEPT:

The Manager of Application Development and Support (AD&S) oversees all aspects of application support and software development for a team of Information Systems (IS) professionals. Manages all aspects of the Systems Development Lifecycle (SDLC) with primary responsibility for the design, development, and implementation phases.  Identifies appropriate systems solutions that support TECO’s business processes, estimating costs and timelines, and the subsequent oversight of projects that implement or enhance those solutions.

Manages one or more teams made up of employee, contract, and consulting resources.  This includes responsibility for resource management, staff augmentation, vendor relationships, and contract management.  The Manager ensures there is adequate support for all assigned IS applications (including mission-critical applications) for both day-to-day operations and on-call support.

Maintains, and adheres to corporate and Information Technology (IT) policies, procedures, and controls to ensure compliance with regulatory requirements and application of appropriate IT best practices.

Partners with Customer Experience teams to deliver innovative, high quality, customer focused solutions to complement and accelerate digitization and business transformation. This includes application development and support responsibility for customer self service portal, contact management system and IVR, notification and preference management, voice of the customer, credit and collections management, complaint tracking, public websites, and customer relationship and management systems.

Also collaborates with IT teams on cloud driven concepts such as DevOps and continuous integration/continuous deployment and integrates automation technology to deliver software which may include web, mobile solutions etc. and business value continuously across the Enterprise.

 

DUTIES AND RESPONSIBILITIES:

  • Manage team member relations including recruiting, coaching, career development, disciplinary actions, promotions, and salary administration.

 

  • Assign projects, tasks, and support responsibilities to team members.  Guide and coach team members to optimum performance and achievement of goals.  Ensure appropriate levels of application support are provided through team member assignments.

 

  • Ensures adherence to company policies and standards; participates in the development and implementation of IT and IS department standards and procedures including SDLC and regulatory requirements. Establish and accomplish IT and IS department goals.  Convey company and departmental objectives and direction to staff. 

 

  • Establish and maintain relationships with vendors regarding technology currently in use or of potential value to the organization.

 

  • Manage the application portfolio in conjunction with the enterprise prioritization process for technology requests.  Evaluate and recommend improvements to the application portfolio in line with TECO’s Information Technology Roadmap.

 

  • Participate in the preparation and management of department operating and capital budgets.  Forecast and manage expenditures within approved budget guidelines and prepare variance reports when needed.

 

  • Maintain a high level of awareness of current and future information technologies and IT best practices.  Provide leadership for the evaluation and recommendation of new technologies and improvements to internal IT business processes.

 

  • Align with strategic objectives and identify system automation opportunities by driving scalability or efficiency goals within the organization. In addition, provide thought leadership in conjunction with IT and Operations to inject innovative solutions into automation opportunities.

 

  • Participates in cloud governance and manages DevOps practices in support of customer cloud solutions.

 

EDUCATION, (LICENSES AND CERTIFICATIONS):

Required: A bachelors degree in Computer Science/Engineering or related field from an accredited college. Experience above minimum may be considered in lieu of Bachelor’s degree.

Preferred: Advanced degree in Engineering, Business Administration, or related field desired

 

EXPERIENCE:

Required: A minimum of 6 years’ experience in progressively more complex assignments in Information Systems with at least 5 years of software development experience

Preferred: Application development and support responsibility for customer self-service portal, contact management system and IVR, notification and preference management, voice of the customer, credit and collections management, complaint tracking, public websites, and customer relationship and management systems.

 

KNOWLEDGE/SKILLS/ABILITIES:

Required

  • Expert knowledge of business software applications and hardware technologies.  Stays current with IT industry trends and emerging technologies; leads application of new technologies
  • Expert verbal, written, analytical, and interpersonal skills
  • Frequently presents information to the IT department, business areas, and industry forums
  • Partners with Project Managers to develop project plans for large projects
  • Reviews strategic value of projects
  • Reviews design specifications
  • Identifies and introduces new development tools and technologies to advance the Information Technology architecture
  • Expert with the Microsoft Office suite. Proficient with Microsoft Project
  • Drives continuous process improvement for SDLC, maintenance, application support, and Information Technology architecture

 

COMPETENCIES:

  • Builds Strong, Collaborative Relationships
  • Cultivates Innovation and Embraces Change
  • Develops People and Teams
  • Takes Ownership & Acts with Integrity
  • Thinks Strategically & Exercises Sound Judgment

 

 

TECO offers a competitive Benefits package!!

 

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

 

 

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

 

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

 

TECO Energy is proud to be an Equal Opportunity Employer.

 

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

 

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

 

Pay Transparency Non-Discrimination Statement


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

 

ADA policy


It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

 

 

Application accommodations


Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

 

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 


Nearest Major Market: Tampa

Job Segment: Engineer, Information Systems, Consulting, Computer Science, Sustainability, Engineering, Technology, Energy