Share this Job

Manager, SAP CRB

Date: Aug 16, 2019

Location: Tampa, Florida, US, 33601

Company: TECO

Title: Manager, SAP CRB 
Company: TECO Services, Inc. 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days


This position pays between $108,109.00 to $144,145.00 and is based on skills, experience and education of the successful candidate.



This role leads the design, enablement and operational integrity of TECO’s SAP CRB and associated technologies environment to support optimization of business processes and creation of sustainable value for stakeholders. The Manager fosters a highly collaborative environment with key stakeholders to identify, assess and recommend solutions to complex business problems taking into consideration many driving factors. This role requires a seasoned, motivational leader that manages a group of diverse and solid technical resources made up of employees, contract and consulting resources, and managed service providers as a seamless, high performing delivery unit. This includes responsibility for resource management, staff augmentation, vendor relationships, and contract management.  The Manager ensures there is adequate 24 X 7 resources available to support all applications and associated technologies in the CRB environment. This role provides oversight of the project portfolio and is accountable for the evolution and delivery of the overall SAP CRB solution and associated technology systems.




  • Support development of the CRB technology strategy program. Work with key business partners to plan, manage overall coordination of IT projects, from planning through implementation.  Set project scope, priorities, deadlines and deliverable schedules. Facilitate discussions and consensus among various project stakeholders such as key business users, project sponsors, and leadership.
  • Manage process optimization for SAP CRB and associated technology solutions. Analyzes and develops functional/technical specifications and collaborate with technical team in order to develop the required solutions, configure and customize functionalities ensuring an optimal integration between systems.
  • Plan and deliver end-to-end solutions to improve the effectiveness and efficiency of business processes.  Maintains close relationships with key users and process owners for support and determining opportunities to automate processes and functions. Provides leadership for evaluation and recommendation of new technologies and coordinates deployment of new or upgraded solutions. Partners effectively will all business functions, IT and third-party partners facilitating alignment between parties to optimally achieve the desired business results.
  • Responsible for the design, development, configuration, security, testing, training, deployment, system administration, documentation, governance, stabilization, integrity and ongoing management of TECO’s SAP CRB solution to achieve the defined business goals.
  • Effectively manage change requests and incidents.  Analyze the root cause of system interruptions or failures and deploy corrective actions.
  • Lead the development and delivery of comprehensive and customized CRB related training programs tailored to the unique needs of TECO employees. Develops documentation (policies, how-to’s, working instructions, guidelines, etc.) to ensure efficient daily operations and effective system maintenance.
  • Communicate overall CoE (Center of Excellence) strategy and guidance to business partners to assist in identifying needed CoE support, project prioritization, expenditures and funding while establishing IT deliverables, objectives and managing expectations.  Provide leadership in establishing IT deliverables.
  • Assign projects, tasks, and support responsibilities to functional and technical personnel ensuring appropriate levels of support, optimum performance and achievement of IT and department goals and provide direction to staff.  Oversees projects to ensure resource utilization and achievement of objectives for cost, quality and timeliness.
  • Actively seek opportunities to optimize the use of CRB in support of business goals and provide innovative ideas.  Maintain a high level of awareness of current and future information technologies and IT best practices. 
  • Ensure adherence to all internal/external audit and SOX and other IT controls.
  • Participate in the preparation and management of department operating and capital budgets.  Forecast and manage expenditures within approved budget guidelines.




Required:          Bachelor’s degree in Information Systems/Technology, Business, Computer Science, Engineering or related field required.

Preferred:          Advanced degree in Business Administration or related technology field desired. 



Required:          ITIL Foundation certification (at hire or within 6 months in position).

Preferred:          Certifications in specific job-related disciplines. 


Related Experience

Required:          5 years progressive responsibility within business, information systems or information management/analysis environment with five to seven years’ experience with SAP CRB IT support and/or projects.


Supervisory Experience

Required:           Minimum of five (5) years direct supervisory experience, leading high-performance teams


Knowledge/Skills/Abilities (KSA)


  • Demonstrated ability to perform in a high volume, fast paced changing environment with good time-management and multi-tasking skills. 
  • Ability to react under pressure to any given situation that may arise, in a professional manner and with positive results, in support of a multi-location, 24 x 7 environment.
  • Serve as the key CRB functional expert by displaying a deep and comprehensive knowledge of functional business processes and a comprehensive knowledge of SAP applications, technical architecture, development technologies, configuration, integration, testing, deployment and related tools that support those processes.
  • Stays current with IT industry trends and emerging technologies; leads application of new technologies.
  • Proven ability to build, manage and foster a team-oriented environment. Experience leading high performing teams and remaining focused through change. Ability to lead teams in support of business process analysis efforts and educating others in the proper application of tools and techniques.
  • Ability to work creatively and analytically in a problem-solving environment through strong collaboration with other IT and business teams.
  • Expert verbal, written, organizational, analytical and presentation skills and the ability to deliver at all levels of the organization. 
  • Proficient knowledge of defined business processes.  Working knowledge of business software applications and hardware technologies. 
  • Understands project plans and can clearly articulate roles, project goals, and timelines.  Understanding of the components of running a fiscally successful project
  • Demonstrated proficiency at assessing the proposed project plans to ensure all needs are met.
  • Proficient with the Microsoft Office and other business suite software. Proficient with Microsoft Project.
  • Drives continuous process improvement for SDLC, maintenance, application support, and Information Technology architecture.



Preferred experience in other SAP solutions such as SuccessFactors, SAP Cloud Platform, S4/HANA


Leadership Competencies:

Champions Safety, Health & the Environment                  

Takes Ownership & Acts with Integrity

Drives Business Excellence for Customers                          

Builds Collaborative Relationships

Develops People and Teams                                                

Cultivates Innovation & Embraces Change

Thinks Strategically & Exercises Sound Judgment




TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!


STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.


ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.


Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 



Nearest Major Market: Tampa

Job Segment: SAP, Engineer, ERP, Consulting, Information Systems, Technology, Engineering