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Manager, IT Business Solutions, Identity & Access Management

Date: Aug 1, 2022

Location: Tampa, Florida, US, 33602

Company: TECO

Title: Manager, IT Business Solutions, Identity & Access Management 
Company: Tampa Electric Company
Location: TECO Plaza 
State and City: Florida  -  Tampa
Shift: 8 Hr. X 5 Days

Hiring Manager:  Aravind Ajay Sikha

Recruiter: Mark E Koener 




TITLE:    Manager IT Business Solutions, Identity & Access Management
PERFORMANCE COACH:     Director Business Innovation and Solution: IT and Corporate
COMPANY:    Tampa Electric
DEPARTMENT:    Business Innovation Solutions: IT & Corporate


The Manager is a strategic role to provide overall direction, guidance, and definition of new and existing employee and customer identity and access management. The manager will combine deep understanding and experience of establishing and maintaining all aspects of the IAM (Identity and Access Management) program, including governance, compliance, and data enumeration all in support of the IAM strategy.  Partners with the business to establish objectives, strategies, plans, policies and programs for the security, privacy, protection, and resilience of Employee and customer information, such as Personally Identifiable Information (PII).  Ensures that all information systems are functional and secure.  This is a management position requires broad technical and industry experience and recommends effective and efficient security technology and compliance with industry regulatory requirements, future industry trends and corporate business plans to ensure the alignment and accomplishment of company goals and strategies.

This role will be key in managing and executing program functions of IAM including but not limited to data and systems of the Identity ecosystem, establishing and maintaining a governance and compliance team, organizing and prioritization program roadmaps and project activities, establishing and managing roadmaps and reporting capabilities. These functions are crucial to the ongoing success of the IAM strategy. This role will also be directly responsible for engaging and partnering with multiple business partners across TECO, PGS, NMG and EMERA.

It is responsible for developing and overseeing the staff development program, SAP and non-sap security monitoring and response program, mentoring program, and metrics program.  

•    Establish and maintain the overall program management function for the IAM organization. Coordinate across TEC. PGS, NMG, Emera and other affiliates, teams to ensure execution of the program as well as the overall data, governance and compliance spaces. Establish and manage a clear and effective governance and compliance role that supports the IAM program as well as partners and properly leverages existing organizations and teams. Coordinate across team on execution of PII data, design reviews, gap identification and remediation and documentation of controls. Overall organizational management, including people management, oversight of program management and financial management for the entire IAM. (15%)
•    Partner with Company business units in the implementation of policies and plans as they effect strategic direction, future industry trends and domestic/international regulatory/legal requirements.  Ensure enforcement and compliance with information security related regulatory, legal, and industry requirements such as Sarbanes/Oxley, PCI, privacy laws, FERC Standards of Conduct, Canadian specific, HIPAA Standards, PII Rules, and NERC CIP Standards. (15%)
•    Prepare and provide performance plans, status, metrics, and appraisals of projects, activities and staff as required.  Prepare cost benefit analyses, program approval documents and deliver clear, effective and professional presentations.  Additionally, develop and oversee performance and threat/risk metrics with forecasting of leading indicators and trending of trailing indicators. (15%)
•    Provide leadership and technical direction to supervisors (team leads), analysts, architects, engineers and development teams to ensure appropriate security requirements for the IAM NERC CIP, and SAP Security teams.  Coordinate and work with the security analysts and supervisors (team leads) to make sure that personnel, processes, and technology are meeting the CSOC service level objectives (SLOs) and metrics.  Ensure all IAM personnel are receiving development guidance in accordance with the practices and standards of the IAM. (15%)
•    Responsible for evaluating any suspected security breaches and leads an emergency response team to effect containment, mitigate the impact of the incident, execute analysis and interface with legal, human resources and any other business unit involved.  Work closely with the Infrastructure, Application Support, Distributed Systems, Enterprise Desktop, and Corporate Security teams. (10%)
•    Subject Matter Expert (SME) for audit, compliance, and regulatory efforts pertaining to IAM, SOX, and PII through investigating, documenting, and reporting to management.  Brief Emera’s executive management team, senior leaders, and information security professional on cyber threat trends, emerging challenges and relevant insights to Emera businesses. (10%)
•    Manage, trains, and develops leads, functional and technical resources, by providing timely feedback, coaching and support. Manage Application Managed Service (AMS) provider. Partner with AMS to ensure timely delivery of operational services are met within service level agreements. Partner with AMS to drive innovation within the IT operation. (10%)
•    Actively seek opportunities to optimize the use of SAP Applications in support of business goals and providing innovative ideas.  Maintain a high level of awareness of current and future information technologies and IT best practices.  Research and keep abreast of testing tools, techniques, and process improvements in support of security event monitoring, detection, incident response, and threat intelligence.  Directs Company initiatives on a project basis. (10%)


Direct Supervision:    Direct management of SAP and Non-SAP Security analysts, Leads, functional and/or technical personnel.  
Indirect Supervision:         Development, Security, Basis, AMS and contract employees as required.

Key Internal:      Interacts with all levels of employees and departments throughout the TECO Energy, Peoples Gas, New Mexico Gas, and Emera Companies, Stakeholders of the overall SAP Solution.
Key External:         Responsible for building and maintaining external relationships with SAP and non-SAP vendors, contractors, consultants, and other industry specialists.

Required:     Bachelor’s Degree in Computer Science, Information Systems, Cyber Security, or other IT related discipline
Preferred:    Master’s Degree in Computer Science, Information Systems, Cyber Security, or other IT related discipline OR a Masters Degree in Business Administration, with related IT undergraduate degree

    Preferred:    CISSP, CISM, ITILv3, and 3 or more of the following or similar security certifications: CISA, CRISC, CEH, EnCE, ACE, CCE, GCIH, GCIA, GCFA, GCFE, GPEN, GWAPT, GPPA, GCED, GXPN, GMON, GNFA, GREM, etc.


Direct or Related Experience
•    6 years progressive responsibility within business, information systems or information management/analysis environment with minimum of 6 years of direct work experience performing the Duties & Responsibilities of this position. Minimum of 6 years’ experience in SAP 
•    Demonstrated ability to champion a clear vision for SAP systems to be implemented and the manner for which they will support business unit processes.
•    Demonstrated knowledge of SAP Solutions e.g., Human Resource, GRC (Governance, Risk, and Compliance), H&S (Environment, Health, and Safety), and CRB (Customer Relationship and Billing).
•    Strong interpersonal skills with ability to interact with business partners, IT team members and senior management. 
•    Expert knowledge of SAP and Non-SAP business applications.  Stays current with IT industry trends and emerging technologies; leads application of new technologies.
•    Time management skills and multi-tasking capabilities
•    Expert verbal, written, organizational, analytical and presentation skills.  Strong leadership and analytical skills.  
•    Demonstrated ability leading teams in support of business process analysis efforts and educating others in the proper application of tools and techniques.
•    Demonstrated ability to independently conduct interviews with management and other department leaders and distinguish between business needs and requests.
•    Proficient knowledge of defined business processes.  Working knowledge of business software applications and hardware technologies.  
•    Understands project plans and ability to clearly articulate roles, project goals, and timelines.  Understanding of the components of running a fiscally successful project.  Demonstrated proficiency at assessing the proposed project plans to ensure all needs are met.
•    Expert agile methodology. Such as ScrumExpert with the Microsoft Office suite. Proficient with Microsoft Project.
•    Drives continuous process improvement for SDLC, maintenance, application support, and Information Technology architecture. 
•    Prior experience with information security best practices.
•    Advanced analytical problem-solving skills, including the ability to analyze datasets and present in a format that facilitates senior management decision making.
•    Proven ability to work independently and in a multi-tasking environment Strong communications skills & facilitation experience across all levels of leadership
•    Identity and Access Management Administrator
•    analytical problem-solving ability to analyze datasets and present in a format that facilitates senior management decision making.
•    Troubleshooting skills with networking and computer systems 
•    Communication skills both verbal and written

Supervisory Experience
•    Minimum of 3-5 years supervisory or management experience required, preferably in an IT role related to, with the responsibility of directing team member assignments and projects through to completion.

Knowledge/Skills/Abilities (KSA)
•    Possess an expert level of knowledge in the discipline of cyber security as well as a high level of competency in architecture, methodologies and best practices sap grc, identify, and security applications.
•    Strong critical thinking, analytical, problem solving, and risk assessment skills as well as strong listening and communication skills (oral and written)
•    Ability to present issues and topics of a complex technical nature to non-technical audiences
•    Knowledge of hacker methodologies and tactics, system vulnerabilities and key indicators of attacks and exploits
•    Significant high-level system/security engineering experience.  Broad knowledge across many technologies

•    Strong project management background and skills

Business and Job Knowledge    Leadership Versatility
Vision and Strategy    Developing People
Produce Results    Inspiring Trust
Build Organizational Relationships    Ownership and Excellence


Normal working condition with occasional weekend and overtime requirements, including on-call rotational support


Normal physical demands related to an office workplace environment

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!


STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.


Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 



Nearest Major Market: Tampa

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