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Eng/Ops Support Coordinator

Date: Aug 11, 2022

Location: Tampa, Florida, US, 33612

Company: TECO

Title: Eng/Ops Support Coordinator 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

 

 

 

POSITION CONCEPT

Provide administrative technical, office and coordination support for Distribution Design work management.  Perform activities involving engineering specifications, meter installation, work order/geographical information systems, data and reporting, dispatching tickets, billing set-up and records retention. 

Advancement to a higher level within the progression is based on value added to the Company through increased duties, responsibilities, and accomplishments.  Advancement is not automatic, i.e. not based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

 

JOB LEVEL 1:  SERVICE AREA COORDINATOR

The entry-level Coordinator works under general supervision and receives guidance from Supervisor/more experienced staff.  Processes projects of moderate complexity and follows established policies and procedures.

PRIMARY DUTIES AND RESPONSIBILITIES

Due to the variations in work/jobs at each service area, there may be some slight differences in time allocated to performing each D&R.

  1. Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Work orders may include but not limited to new service, upgrades, lighting, line clearance, customer complaints, scheduled outages, voltage concerns and line maintenance. (25%)
  2. In the work order management system (WorkPro), routinely determines and enters layout information as appropriate for TEC’s service entrance (front, rear, left, right, etc.) for underground residential distribution (URD) services and meters.  Using TEC’s geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Enters all compatible units (CUs) for materials and labor for each new URD service and meter. (20%)
  3. Maintains the central filing system. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. (25%)
  4. Provides technical support and expertise related to Microsoft Office Suite (Word, Excel and Power Point), WorkPro and Customer Relationship Management system (CRM); providing support, generating reports and spreadsheets for management use and presentations. Performs various departmental activities related to setting up meetings, maintaining printers and large format plotting machines. Responsible for common areas such as print room and conference rooms for supplies and organizational order. (20%)
  1. Assists and provides back-up support to the Senior Area Service Coordinator as needed and during absences, including setting up kWh billing of meter sets by operation service crews and Field Credit, handling of service area inquiries from New Construction Department and walk-in customers and generating PragmaCad (PCad) tickets for distribution and meter work.  Performs additional duties as requested. (10%)

 

QUALIFICATIONS

Education 

Required:           Minimum of a High School Diploma or GED

Preferred:          Associate’s Degree from an accredited college/university

Licenses/Certifications

Required:           Valid Florida State driver’s license and safe driving record.

Experience 

Required:           Minimum of 6 years of related administrative or systems experience in a utility, engineering, construction or related operations/service environment; or minimum of 4 years of TEC customer service experience is acceptable

                             A college degree from an accredited institution may be considered in lieu of up to 3 years of the overall related experience

Preferred:          Experience working in utility distribution environment and navigating in the company systems such as CRM, WorkPro, PragmaCAD and GIS

Knowledge/Skills/Abilities (KSA)

Required:           Demonstrated, sustained above expected performance with the ability and potential for assuming greater responsibility; Must be able to resolve a variety of somewhat non-routine issues/topics with some independence; Must be able to meet deadlines, possess initiative, adapt to a fast-paced work environment, and handle many tasks at once under minimal supervision; Must reference documentation or manuals/guidelines to resolve issues and have a basic foundational knowledge of processes to provide general assistance;  Must have excellent customer service and interpersonal skills.

Must be proficient in MS Word, Excel Office Suite, and the Windows operating system, with good computer skills in data entry and word processing, spreadsheet design, data manipulation, graphic material presentation, mainframe downloads and report generation.

Preferred:          Knowledge and understanding to read construction prints; TEC’s geographical information system (GIS)

 

 

 

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

 

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

 

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

 

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

 

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 

 

 


Nearest Major Market: Tampa

Job Segment: CRM, Geology, GIS, Construction, Technology, Engineering, Operations