Distribution Systems Operator

Date: Sep 5, 2023

Location: Tampa, Florida, US, 33619

Company: TECO

Title: Distribution Systems Operator 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 12 Hr. X 7 Days




Responsible for analyzing, coordinating, dispatching and documenting trouble, and switching tasks and using independent judgment to responsibly direct field personnel to respond to system problems, customer problems and requests within Tampa Electric’s distribution system.



Performs moderately complex technical assignments under minimal supervision; Has moderate decision-making responsibility requiring discretion and independent judgment.



  • Assure that safety awareness is a way of life by verifying actual circuit configurations by checking primary maps in the Advanced Distribution Management System (ADMS), and through clear and concise radio and/or phone communication with field forces before issuing energized work permits (EWP) and/or switching instructions.  Monitor location of field forces throughout the shift, and make sure that they are in the clear while working in an area or on a circuit that has experienced a circuit operation or other anomaly.  Assure that switching, tagging, and other information and instructions are received correctly over the radio and/or phone by requiring that field forces repeat the information and instructions given. (20%)
  • Monitor ADMS, and CAD for information and alarms to recognize present and potential customer problems, outages, or trouble with the distribution system, and use judgment to take appropriate actions to deploy field forces to resolve.  (10%)
  • Issue energized work permits that have been installed by a DSO Level III and take back any energized work permit released. (10%)
  • Use customer information, location and type of damage, primary circuit maps, ADMS, Energy Management System (EMS), and other resources to analyze trouble incidents, determine the problem and responsibly direct field personnel with appropriate action to resolve.  (20%)
  • Document results of field visits to trouble call locations and report all unusual electrical system and customer problems to the DCC Supervisor/Manager.  (10%)
  • Coordinate and responsibly direct service area crews as needed to resolve system and/or Customer problems during normal/abnormal hours and storm conditions. (10%)
  • Receive and enter customer calls into ADMS as needed to support Customer Inquiry during abnormal hours; use current cut-off information and CIS to determine whether and under what conditions to restore service. (10%)
  • Communicate with mapping services to maintain circuit maps and perform other duties as assigned by the DCC or System Restoration Supervisors. (10%)


Key Internal:  Directly reports to, and has daily contact with the DCC Supervisor and System Restoration Supervisor. Has daily contact with other DSO’s, Planner Analysts, System Service Supervisors, Field Personnel, Customer Experience, All Service Areas, Substation Operations, System Operations and Mapping Services. Has frequent contact with the Operations Engineer and Risk Management.


Must work a rotating schedule which covers 24 hours per day, 7 days a week.  Significant overtime is required. Job is performed indoors in an office environment. Must be able to work in high stress situations.



Position requires working extended hours and shifts can involve more than five consecutive days crossing over pay periods.




Required:  Minimum of a high school diploma or GED

Preferred:   Related College or technical degree is preferred



Required: Must successfully complete the DSO I Training Program which consists of training manuals and tests along with on-the-job training




                                     Experience in one of the following is required:

  • Minimum one year of experience as a TEC Journeyman Lineworker, Troubleshooter, or Substation Electrician;
  • Minimum of two years of experience (post-training) performing the duties and responsibilities of the TEC Distribution Control Center Dispatcher;
  • Minimum of three years of experience at another electric utility performing the duties and responsibilities equivalent to a TEC Distribution Control Center Dispatcher;
  • Minimum two years of related Electric Delivery experience at the journeyman level or above:  Examples of related experience include: Cable Splicer, Distribution Design Technician Level II or higher, or Planner/Scheduler;


Knowledge/Skills/Abilities (KSA)

Required: Working knowledge of Tampa Electric or similar electric distribution system; Ability to read distribution circuit maps; Familiarity with computers and software programs.   

Preferred: Experience using the ADMS/CAD, GIS, and/or WorkPro programs

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!


STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.


Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 



Nearest Major Market: Tampa

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