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Distribution System Operator II - Energy Delivery - Electric Utility

Date: Jan 7, 2019

Location: Tampa, Florida, US, 33619

Company: TECO

Title: Distribution System Operator II - Energy Delivery - Electric Utility 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 12 Hr. X 7 Days


This position typically pays between $69,323.00 to $92,430.00 and is based on skills, experience and education of the successful candidate.



** This position is offering a $2,500.00 signing bonus ** 




  • Must work a rotating schedule which covers 24 hours per day, 7 days a week.  
  • Significant overtime is required.
  • Job is performed indoors in an office environment.
  • Must be able to work in high stress situations.



  • Position requires working extended hours and shifts can involve more than five consecutive days crossing over pay periods.



Responsible for analyzing, coordinating, dispatching and documenting trouble, and switching tasks and using independent judgement to responsibly direct field personnel to respond to system problems, customer problems and requests within Tampa Electric’s distribution system.  Performs relatively complex technical tasks with limited direction from DSO III/Supervisor. 



  • Assure that safety awareness is a way of life by verifying actual circuit configurations by checking primary maps, Outage Management System (OMS) information, and through clear and concise radio and/or phone communication with field forces before issuing green hold tags and/or switching instructions.  Monitor location of field forces throughout the shift, and make sure that they are in the clear while working in an area or on a circuit that has experienced a circuit operation or other anomaly.  Assure that switching, tagging, and other information and instructions are received correctly over the radio and/or phone by requiring that field forces repeat the information and instructions given.
  • Monitor the OMS, and CAD for information and alarms to recognize present and potential customer problems, outages or trouble with the distribution system, and use judgment to take appropriate actions to deploy field forces to resolve. 
  • Issue green hold tags that have been installed by a DSO Level III and take back any green hold tag released in the web page.
  • Use customer information, location and type of damage, primary circuit maps, OMS, Energy Management System (EMS), and other resources to analyze trouble tickets, determine the problem and responsibly direct field personnel with appropriate action to resolve. 
  • Document results of field visits to trouble call locations and report all unusual electrical system and customer problems to the DSO Supervisor/Manager. 
  • Coordinate and responsibly direct service area crews as needed to resolve system and/or Customer problems during normal/abnormal hours and storm conditions.
  • Receive and enter customer calls into OMS as needed to support Customer Inquiry during abnormal hours and use current cut-off information and CIS to determine whether and under what conditions to restore service.
  • Communicate with mapping services to maintain circuit maps and perform other duties as assigned by the DSO supervisor, System Service.
  • Receive requests for clearance and, using independent judgment, responsibly direct field personnel over radio, telephone or in writing. Perform, document, write and file appropriate distribution switching, tagging and issuing of clearance and hold tags using one-line diagrams, primary circuit maps, Outage Management System (OMS) and Energy Management System (EMS).
  • Decide the appropriate response and utilize automated call-out program to call-in crews for emergency work. Call-out Troublemen, other DSOs, and Supervisors, as needed during emergencies.
  • Monitor the OMS, EMS and CAD for information and alarms to recognize present and potential customer problems, outages or trouble with the distribution system, and use judgment to take appropriate actions using EMS and/or to deploy field forces to resolve.
  • Research, install and remove green and pre-green hold tags.
  • May assist DSO III on projects of a highly technical nature related to writing and issuing substation, DUCD, Network, and airport and load transfer switching. 




  • Champions Safety, Health and the Environment
  • Takes Ownership and Acts with Integrity
  • Drives Business Excellence for Customers
  • Builds Collaborative Relationships
  • Develops People and Teams
  • Cultivates Innovation and Embraces Change
  • Thinks Strategically and Exercises Sound Judgment





Required:            Minimum of a valid high school diploma or valid GED

Preferred:           Related College or technical degree in accordance with TECO Education policy is preferred



Required:           Must successfully complete the DSO Training Program which consists of training manuals and tests along with on-the-job training

Preferred:           Lineman and/or Substation Electrician certificate preferred



Required:            Experience in one of the following is required:

  1. Minimum of two years of experience (post-training) performing the duties and responsibilities of a TEC Distribution Systems Operator I;
  2. Minimum four years of experience as a TEC Journeyman Lineman, Troubleman, or Substation Electrician;
  3. Minimum eight years of related TEC Electric Delivery experience at the journeyman level or above: Examples of related experience include: Cable Splicer, Distribution Design Technician Level II or higher, or Planner/Scheduler;
  4. Minimum of four years of related engineering experience in an electric utility; Up to one year of work experience credit may be granted for attainment of a PE license;
  5. Minimum of three years of direct work experience at another electric utility performing the duties and responsibilities equivalent to a TEC Distribution System Operator with technical proficiency in originating distribution switching and clearances


  • Troubleman; Experience using the OMS/CAD, GIS, and/or WorkPro programs


Knowledge/Skills/Abilities (KSA)


  • Working knowledge of Tampa Electric or similar electric distribution system;
  • Must demonstrate sound judgment, and excellent leadership and communication skills;
  • Ability to read distribution circuit maps;
  • Computer skills with a working knowledge of Microsoft Office applications   


  • Strong working knowledge of underground and overhead switching



Ability to Learn, Adaptability/Leading Change, Judgment, Ownership & Excellence, Teamwork, Work Safely



TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!


STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.


ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.


Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 



Nearest Major Market: Tampa

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