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Corporate Applications Lead

Date: Jun 15, 2022

Location: Tampa, Florida, US, 33602

Company: TECO

Title: Corporate Applications Lead 
Company: Tampa Electric Company
Location: TECO Plaza 
State and City: Florida  -  Tampa
Shift: 8 Hr. X 5 Days

Hiring Manager:  Joyce H Kwong

Recruiter: Mark E Koener 

 

 

 

TITLE:  Corporate Applications Lead
PERFORMANCE COACH:  Manager Corporate Business Solutions and Architecture
COMPANY:  Tampa Electric Company
DEPARTMENT:  Business Innovation Solutions – IT and Corporate

 

POSITION CONCEPT 
The  Corporate Applications Lead resides in the Business Innovation Solutions – IT and Corporate department within the IT&T organization and  provides oversight and direction to a team to ensure the efficient service delivery of technology solutions to Legal, Regulatory, Safety, Corporate Communications and Marketing, Security and Emergency Management.  Collaborates on all phases of the systems development life-cycle (SDLC) with a focus on the analysis, design, and development of solutions.    The  Corporate Applications Lead supports the Associate Functional Analysts and  oversees and provides strategic direction to AMS to ensure efficient service delivery to Enterprise business users.    Accountable to ensure business partner satisfaction through all aspects of service delivery including project work, enhancements, service requests and incidents.  Works under minimal supervision and may serve as a backup to the manager in a limited capacity.

 

PRIMARY DUTIES AND RESPONSIBILITIES 
1.     Assumes ownership of all Service Delivery tickets in functional area, partnering with AMS provider to:  (20%)
a.    Ensure application stability, data integrity, and policy alignment.
b.    Convey business context and priority to AMS provider, monitor progress, ensure defined SLAs are met.
c.    Monitor application service delivery to meet business needs of functional area.
d.    Ensure that the quality and timeliness of resolution for application issues and operational activities are met within service level agreements and within legal business expectation report on operational health to  IT leadership.
2.    Oversees projects and/or functional areas within the team and manages the day-to-day responsibilities   (10%)
3.    Contributes to the request and analysis phases of SDLC by assisting with documentation and estimates.  Participate in the design, development, and implementation phases of SDLC by producing the prescribed deliverables   (10%)
4.     Functions as a project team lead under the direction of their manager, senior team members, or project managers.   (10%)
5.    Works with business unit  to maintain knowledge of processes/functions relevant to projects and application support assignments, as well as maintains appropriate technical skills to troubleshoot system(s); uses understanding of system setup, interdependencies of data flow and interfaces to conduct root cause analysis and resolve problems.    (10%)
6.    Coordinate system changes by identifying system requirements, definition, testing, training and implementation.   (10%)
7.    Establishes regular business partner engagement to understand business environment and needs, provide consultation services of the existing applications capability, convey the operational health check.  Be point of contact for escalations.   (10%)
8.    Partners and effectively collaborates with other operational towers within IT (like Infrastructure, Security, and Service Integration) to ensure operational efficiency.  (10%)
9.    Demonstrates Company values through decisions and actions.  Promotes the Company’s safety culture to ensure a safe work environment. Performs other duties and responsibilities as assigned.  (10%)

 

SUPERVISION
Direct Supervision:     Direct management of functional analysts
Indirect Supervision:           Oversee contractors and managed services support team

 

RELATIONSHIPS
Key Internal:       Interacts with all levels of employees and departments throughout the TECO Energy companies.  Interactive engagement will require communication with individual contributors, middle management, and executive management.
Key External:      Responsible for building and maintaining external relationships with vendors, contractors, consultants, regulatory agencies, industry specialists, and other utility partners.


QUALIFICATIONS

Education
Required:    Bachelor’s degree in Computer Science, Information Systems, Business, Engineering or related field
Preferred:     Master’s Degree in I.T. related field of study or Business with related I.T. undergraduate degree

Licenses/Certifications 
Preferred:    ITIL v4 Foundation Certification. Scrum Master Certification, Agile Certification

 

Direct Experience 
Required:    Minimum of 6 years of work experience performing the Duties and Responsibilities of this position.  Minimum of 6 years of IT/Technical experience 
Preferred:    Two or more years of direct supervisory experience to a team of functional analysts  

 

Knowledge/Skills/Abilities (KSA) 
Required:    
•    Strong experience with technology solutions in at least one business function such as Legal, Regulatory, Safety, Corporate Communications and Marketing, and Security and Emergency Management.
•    Experience partnering in an AMS model with demonstrated results of timely delivery of operational services meeting service level agreements.
•    Effective oral and written communication skills.
•    Demonstrated experience interfacing effectively and collaborating with internal employees,.
•    Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, manage information, and provide exceptional service to internal and external customers.
•    Must demonstrate effective decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
•    Knowledge of the software development process. 
•    Must demonstrate strong ethics, interpersonal skills, and the ability to effectively manage stress and engage in continuous learning.

 

Preferred:    
•    Knowledge of SAP solutions, SharePoint, Microsoft Office 365
•    Demonstrated ability to drive continuous improvement of AMS model

 

#LI-SAC

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

 

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

 

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

 

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

 

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 

 

 


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