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Claims Administrator - Electric & Gas Utility

Date: Jan 13, 2021

Location: Tampa, Florida, US, 33602

Company: TECO

Title: Claims Administrator - Electric & Gas Utility   
Company: Tampa Electric Company
State and City: Florida   -  Tampa
Shift: 8 Hr. X 5 Days


Power up a career with us. Our people are our greatest investments. 


Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.


We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.  


Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 


Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada and the Caribbean, with career opportunities available in all of these locations. 


What you will be doing if you are offered this position & accept:


Our Claims Administrator investigates occurrences of property damage and personal injuries which may result in claims for which TECO Energy and subsidiaries may become legally liable. Implement and administer approved claims programs working directly with internal and external claimants and TECO management to bring disputed issues to a satisfactory resolution. Work directly with claimants and department management to resolve claims impacting employees, customers and/or community relations.


More specifically, the Claims Administrator:


  • Investigates accidents involving bodily injury and extensive property damage in anticipation of litigation. Analyze data and work directly with legal counsel on claims that require adjudication.
  • Coordinates defense of claims with Legal Department personnel and internal and external legal counsel for the purpose of preparing evidence in a manner acceptable by the appropriate court.
  • Analyzes and resolves third party claims where the dollar value does not exceed the Administrator’s assigned authority level.  Makes recommendations to management for the economic resolution of claims in excess of established level.
  • Represents TECO Energy, Inc. and the Legal Department at depositions, legal hearings and trials involving bodily injury, personal injury and property damage claims that fall within the TECO Energy’s self- insured retention.
  • Adheres to TECO Energy, Inc. policies and procedures. Implement and maintain the department objectives, policies, and procedures for effective claims management.
  • Provides statistical analysis and trend analysis. Develop and analyze data. Make claims management decisions/conclusions based upon data developed.
  • Calculates, develops, and analyze claim cost reserves, including reserves for incurred but not reported (IBNR), and provide monthly reports to operations and executive personnel. Conduct monthly audits of claims files in order to analyze for reserve accuracy and report to state insurance commission. Prepare underwriting risk exposure basis and communicate data to risk analyst prior to insurance renewal deadlines.
  • Maintains a key working relationship with others in the profession, including insurance claims adjusters, agents, and professional organizations to maintain current knowledge of insurance, claims management, administration, state, and federal regulations.


What you must have before you can be considered:


  • 2+ years of work experience related to the Duties and Responsibilities of this position is required. Related experience consists of: claims/insurance required.  Must have experience in customer relations.
  • Valid High school diploma or valid GED.
  • Multi-Line Adjuster License must be obtained within one year of hire date.
  • Knowledge of Microsoft Office and Workers’ Compensation statutes.


In addition, the following it will help you stand out above the crowd:


  • 4+ years of work experience related to the Duties and Responsibilities of this position is required. Related experience consists of:  claims/insurance. 
  • Two-year degree is preferred, and a bachelor’s degree is highly desirable, from a regionally accredited college/university.
  • Multi-Line Adjuster License preferred.  Board Certification in Workers’ Compensation.
  • Knowledge of ClearSight, OMS, Icall/Pragma.
  • Knowledge of local, state, and federal laws and regulations. 
  • Understanding of the Florida Rules of Civil Procedure, and utilization and understanding of legal and medical terminology.


Leadership Competencies:


  • Builds Strong Collaborative Relationships
  • Drives Operational Excellence for Customers
  • Speaks up on Safety, Health & the Environment
  • Takes Ownership and Acts with Integrity
  • Thinks Strategically and Exercises Sound Judgment


Working Conditions:


  • Overtime and participation in a 24/hour 7-day week rotating call-out schedule several times a year to investigate accidents is required.




TECO offers a competitive Benefits package!!


Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!



STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.


TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.


TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.


In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.


Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.



Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 

Nearest Major Market: Tampa

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