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CRB Business Solutions Specialist II

Date: Feb 10, 2019

Location: Tampa, Florida, US, 33602

Company: TECO

Title: CRB Business Solutions Specialist II 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

 


This position pays between $62,454.00 to $83,272.00 and is based on skills, experience and education of the successful candidate.

 

 

POSITION CONCEPT:

The CE (Customer Experience) Business Solutions Specialist is responsible for working with business partners, program managers and IT developers and professionals to implement business solutions leveraging the various technology solutions that deliver the Tampa Electric and People Gas customer experience and entire cycle of service.  Supports the business use of critical IT technology in a 24X7 environment, participates in technology projects and acts as liaison between IT and business owners, program managers and the business areas using the technology solutions. 

 

Provides second level triage support for CE solutions and cycle of service operations and customer experience and works with the business solutions teams for resolution of issues, testing and implementation of enhancements and upgrades.  Possesses a solid understanding of technology and business operations with subject matter expertise in the related business processes, supporting data, systems and vendor relationships.  Supports the deliverables required of technology projects.    Provides input to operational processes, program strategies, training and to change management for both internal and external stakeholders and participates in governance activities.

 

ADVANCEMENT IN PROGRESSION

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, solution expertise growth and accomplishments.  Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

 

CE BUSINESS SOLUTIONS SPECIALIST II

  • Provides support of CE technology solutions through contributions to strategy development, solution selection, design and development, resolution of issues of moderate complexity, and project support.
  • Acts as functional subject matter expert supporting internal and external CE stakeholders.   This position performs under minimal supervision.  This position will receive mentoring from the manager and Senior Business Solutions Specialist.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  1. Support the business in their use of technology, identification and resolution of issues of moderate complexity through effective liaison activities with information technology supporting the solutions.

 

  1. Provide leadership in the development and review of solution requirements and design of user test strategies, and support testing and delivery of enhancements.  Develop, maintain and review solution documentation.

     

  2. Further broaden business and system knowledge related to the CE technologies and demonstrate understanding through participation in assessment of the impact of modifications and upgrades.   Establish and maintain relationships with third party service providers in support of CE technology solutions.

     

  3. Lead regular review with the business of strategy around the CE technology solutions and related initiatives to prioritize delivery and obtain input and guidance on solution roadmaps and strategies.  Participate in project scope definition from developed business cases.

     

  4. Spend time with business partners to support their understanding and use of the technologies and assist in baselining, benchmarking and evaluation of the use and success of the solutions to identify opportunities for improvement.   Demonstrate understanding of the business operations, policies and regulatory guidelines affecting them through recommendations on how technology can support them.

 

EDUCATION:

Required: Associate’s degree in Business Management or related field (i.e. Accounting,

Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution. 

 

Preferred:  Bachelor’s degree in Business Management or related field (i.e. Accounting,

Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.

 

 

EXPERIENCE AND QUALIFICATIONS:

Required:  Minimum of three (3) years direct work experience performing the Duties & Responsibilities of this position supporting the use of technology solutions in a customer service

or customer engagement organization. 

 

Preferred:  Two years of experience supporting customer service or customer engagement solutions particularly those supporting call center operation or direct customer engagement such

as digital solutions. Also experience within a regulated utility.

 

Knowledge/Skills/Abilities (KSA):

Required: 

  • Ability to evaluate, interpret, create, and communicate structured representations of
  • business requirements. 
  • Verbal, written, organizational, analytical, presentation and interpersonal
  • skills with the capacity to interact with team members. 
  • Ability to work in a collaborative team environment on fast-paced dynamic projects.
  • Demonstrated ability and competency for continual knowledge development. 
  • Knowledge of MS Office Suite. 

 

LEADERSHIP COMPETENCIES:

  • Champions Safety, Health and the Environment
  • Takes Ownership and Acts with Integrity
  • Drives Business Excellence for Customers
  • Builds Collaborative Relationships
  • Develops People and Teams
  • Cultivates Innovation and Embraces Change
  • Thinks Strategically and Exercises Sound Judgment

 

DIMENSIONS:

Business and Job Knowledge, Judgment, Ownership and Excellence, Produce Results, and Teamwork

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

 

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

 

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

 

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

 

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

 

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 

 

 


Nearest Major Market: Tampa

Job Segment: Engineer, Information Systems, Systems Engineer, Call Center, Engineering, Technology, Customer Service