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Business Functional Analyst (ETRM/PowerPlan)

Date: Jul 12, 2021

Location: Tampa, Florida, US, 33602

Company: TECO

Title: Business Functional Analyst (ETRM/PowerPlan)   
Company: Tampa Electric Company
State and City: Florida   -  Tampa
Shift: 8 Hr. X 5 Days


Power up a career with us. Our people are our greatest investments. 


Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.


We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.  


Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 


Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada and the Caribbean, with career opportunities available in all of these locations. 


What you will be doing if you are offered this position & accept:


Our Business Functional Analyst (ETRM/Power Plan) resides in the BIS – IT & Corporate Department within the IT&T organization and collaborates on all phases of the systems development life cycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions.  The Analyst provides oversight and strategic direction to the AMS to ensure efficient service delivery to Enterprise business users and to lead the day-to-day responsibilities to support and maintain applications.  The Analyst is accountable for translating the business requirements of the functional Area. e.g., Financial, Front Office, Supply Chain, Risk, Settlements, etc.) into the ETRM system.  This includes all aspects of project work, on-going functional enhancements, troubleshooting, and ETRM and/or PowerPlan operational changes.  A Business Analyst collaborates on all phases of the systems development life cycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions.  Must continuously maintain and develop the necessary skillsets, both technical and analytical to enhance value-added business solutions and in keeping with the IT architecture. Ensure business partner satisfaction through all aspects of service delivery including project work, enhancements, service requests and incidents.


Primary Duties & Responsibilities:


  • Assumes ownership of all Service Delivery tickets in functional area, partnering with AMS provider to:
    • Ensure application stability, data integrity, and policy alignment.
    • Convey business context and priority to AMS provider, monitor progress, ensure defined SLAs are met.
    • Monitor, measure, and improve application service delivery to meet business needs of functional area.
    • Ensure that the quality and timeliness of resolution for application issues and operational activities are met within service level agreements and within legal business expectation report on operational health to business and IT leadership.
  • Provides ETRM and PowerPlan support through direct contact, service desk, and referrals/emails/voice mails that includes query assistance and data entry process/procedures guidance for business units. Works with technical resources to automate queries with an established reporting frequency; ensures security of all data provided to business users.  
  • Supports the request and analysis phases of SDLC by assisting with documentation and estimates.  Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables, under the guidance of more senior staff.
  • Participates on Application Development, Support, as well as Project teams under the direction of their manager, senior team members, or project managers.  
  • Works with business unit analysts/administrators to maintain knowledge of processes/functions relevant to projects and application support assignments, as well as maintains appropriate technical skills to troubleshoot system(s); uses understanding of system setup, interdependencies of data flow and interfaces to conduct root cause analysis and resolve problems.   
  • Coordinate system changes by identifying system requirements, definition, testing, training and implementation as well as provide specifications to work management systems, third party remittance, IT and other areas of the Organization.  
  • Establishes regular business partner engagement to understand business environment and needs, provide consultation services of the existing applications capability, convey the operational health check.  Be point of contact for escalations.  
  • Partners and effectively collaborates with other operational towers within IT (like Infrastructure, Security, and Service Integration) to ensure operational efficiency. 
  • Demonstrates Company values through decisions and actions.  Promotes the Company’s safety culture to ensure a safe work environment. Performs other duties and responsibilities as assigned. 


What you must have before you can be considered:


  • 6+ years of IT/Technical experience including at least 4 years of work experience performing the Duties and Responsibilities of this position.
  • Bachelor’s degree in Computer Science, Information Systems, Business, Engineering or related field from a regionally accredited institution.
  • Strong experience in one of the following: Allegro, PowerPlan, and/or SAP FI/CO solutions.
  • Strong oral and written communication skills.
  • Demonstrated experience interfacing effectively and collaborating with internal employees, third party entities, and all levels of management to develop solutions and ensure stakeholder buy-in.
  • Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, manage information, and provide exceptional service to internal and external customers.
  • Must demonstrate effective decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
  • Knowledge of all aspects of the software development process.
  • Must demonstrate strong ethics, interpersonal skills, and the ability to effectively manage stress and engage in continuous learning.


In addition, the following it will help you stand out above the crowd:


  • Advanced degree in Business Administration or related field desired.
  • ITIL v3 Foundation Certification.
  • Four (4)  years of ETRM and/or 5 years PowerPlan configuration experience in one or more functional areas performing the duties of systems analysis, design, and development.
  • SAP Experience including full end to end project lifecycle in Gas or Electric utility implementations. 
  • Experience in providing functional services for SAP ERP Solutions (ECC: FI/CO) performing the duties of systems analysis, design, and development.
  • Strong experience in 2 or more areas: Allegro, PowerPlan, and/or SAP FI/CO
  • Understanding of SAP landscape and its applicability and integration across multiple operational departments in a utility organization.
  • Experience partnering in an AMS model with demonstrated results of timely delivery of operational services meeting service level agreements.
  • Demonstrated ability to drive continuous improvement of AMS model.
  • Knowledge of how TECO business and customer processes are implemented in the SAP solution.
  • Knowledge of SAP solutions utilized in the utility industry such as PowerPlan, S4, Suite on HANA.


Leadership Competencies:


  • Builds Strong, Collaborative Relationships
  • Cultivates Innovation and Embraces Change
  • Drives Business Excellence for Customers
  • Takes Ownership & Acts with Integrity
  • Thinks Strategically & Exercises Sound Judgement




TECO offers a competitive Benefits package!!


Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!



STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.


TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.


TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.


In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.


Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.



Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 

Nearest Major Market: Tampa

Job Segment: Engineer, ERP, Information Systems, Service Desk, Computer Science, Engineering, Technology, Customer Service