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Associate Functional Analyst

Date: Aug 12, 2022

Location: Tampa, Florida, US, 33602

Company: TECO

Title: Associate Functional Analyst 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days



TITLE:  Associate Functional Analyst
PERFORMANCE COACH: Corporate Applications Lead
COMPANY: Tampa Electric Company
DEPARTMENT:  Business Innovation Solutions – IT and Corporate


The Associate Functional Analyst resides in the Business Innovation Solutions – IT and Corporate department within the IT&T organization and develops expertise on all phases of the systems development life-cycle (SDLC).  The Associate Functional Analyst supports Functional Analysts and interacts with AMS to ensure efficient service delivery to Enterprise business users.  The Associate Functional Analyst assists in translating business requirements into system solutions.  Ensure business partner satisfaction through all aspects of service delivery including project work, enhancements, service requests and incidents.  


1.    Resolves assigned Service Delivery tickets, partnering with AMS provider to:  (20%)
a.    Ensure application stability, data integrity, and policy alignment.
b.    Convey business context and priority to AMS provider, monitor progress, ensure defined SLAs are met.
c.    Monitor application service delivery to meet business needs of functional area.
d.    Ensure that the quality and timeliness of resolution for application issues and operational activities are met within service level agreements and within legal business expectation report on operational health to Functional Analyst.
2.    Perform SAP configuration to support defined business processes/functions including legal patches released by SAP by performing timely testing, and validation Assists in providing SAP Configuration support through direct contact, service desk, and referrals/emails/voice mails that includes query assistance and data entry process/procedures guidance for business units.   (10%)
3.    Contributes to the request and analysis phases of SDLC by assisting with documentation and estimates.  Participate in  the design, development, and implementation phases of SDLC by producing the prescribed deliverables, under the guidance of Functional Analyst.   (10%)
4.    Participates on Application Development, Support, as well as Project teams under the direction of their manager, senior team members, or project managers.   (10%)
5.    Works with business unit analysts/administrators to maintain knowledge of processes/functions relevant to projects and application support assignments, as well as maintains appropriate technical skills to troubleshoot system(s); uses understanding of system setup, interdependencies of data flow and interfaces to conduct root cause analysis and resolve problems.    (10%)
6.    Coordinate system changes by identifying system requirements, definition, testing, training and implementation.   (10%)
7.    Establishes regular business partner engagement to understand business environment and needs, provide consultation services of the existing applications capability, convey the operational health check.  .   (10%)
8.    Partners and effectively collaborates with other operational towers within IT (like Infrastructure, Security, and Service Integration) to ensure operational efficiency.  (10%)
9.    Demonstrates Company values through decisions and actions.  Promotes the Company’s safety culture to ensure a safe work environment. Performs other duties and responsibilities as assigned.  (10%)


Direct Supervision:    N/A
Indirect Supervision:         N/A


Key Internal:      Follows lead of IT Analysts.  Interacts with business subject matter expertsthroughout the TECO Energy companies.
Key External:     N/A


Required:    Bachelor’s degree in Computer Science, Information Systems, Business, Engineering or related field
Preferred:    N/A
Preferred:    ITIL v4 Foundation Certification


Direct Experience 
Required:    One year of demonstrated IT experience, which can include school internship program. 
Preferred:    System analysis, software design and development or SAP configuration experience.  

Supervisory Experience 


Knowledge/Skills/Abilities (KSA) 
•    Business examples of IT system analysis, design development, test and support.
•    Effective oral and written communication skills.
•    Demonstrated experience interfacing effectively and collaborating with internal employees,.
•    Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, manage information, and provide exceptional service to internal and external customers.
•    Must demonstrate effective decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
•    Knowledge of the software development process. 
•    Must demonstrate strong ethics, interpersonal skills, and the ability to effectively manage stress and engage in continuous learning.
•    Experience of system solutions in at least one business function such as  Legal, Safety, Security and Emergency Management, Facilities
•    Knowledge of SAP solutions, SharePoint, Microsoft Office 365

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!


STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.


TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.


Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.


Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 



Nearest Major Market: Tampa

Job Segment: Testing, Systems Analyst, ERP, SAP, Service Desk, Technology, Customer Service