Schedule Coordinator I (N Miami)

Title: Schedule Coordinator I (N Miami)    
Company: Peoples Gas System
State and City: Florida   -  N. Miami
Shift: 8 Hr. X 5 Days

Our People are our greatest investments.  TECO Peoples Gas offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. 

If you are interested in a career and not just a position, TECO Peoples Gas is the place to be!  

TECO Peoples Gas is the largest natural gas distributor in Florida serving more than 400,000 customers across the state. Just as it was 125 years ago when we started as Tampa Gas Company, natural gas is today’s No. 1 choice for reliable energy.  Join our team of energy experts as we build on that legacy through innovation and cost-effective sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 

TECO Peoples Gas is a subsidiary of Emera Inc., a family of energy companies which also includes Tampa Electric and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations. 

POSITION CONCEPT

The Scheduler will be responsible for planning and coordination of all work to be disseminated to dispatchers based on a wholistic workload approach. The focus is for the scheduler to deliver a daily plan (short term) for the Centralized Dispatchers to meet (long term) business requirements. Directs and prioritizes the scheduling of work and allocation of all resources to ensure timely and reliable service to customers in accordance with the corporate business plans. An individual scheduler will be responsible for optimizing personnel and other resources to include and not limited to: Service, Distribution, Locates, & Compliance work of assigned service area(s). The Scheduler is responsible for the integrity of the Work and Asset Management (WAM) Business System.

Scheduler Coordinator I

Works under a mentor and with regular guidance on assignments of moderate complexity and variety; Periodically, granted moderate decision-making responsibility requiring independent judgement within multiple assigned service area of responsibilities, developing skills and independence over time.

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for ensuring the accurate completion of work orders as required for multiple service areas. Responsible for updating records in a timely fashion to represent and notify service areas and others of completion of identified work. 
• Plan, prioritization, and direction of work and resource allocation. 
• Analyze and implement workload level and company/contractor decisions to enable effective resource allocation to ensure budgetary goals are met. 
• Maintains communications with Customer Experience Departments, Operations Management and Centralized Dispatchers on work order issues. Creates, assigns, updates, and corrects work orders in SAP, WebIC, ISU, FIORI and the Work and Asset Management (WAM) Business System as needed. 
• Determine the impact and significance of obstacles/changes in execution of the work plan, prioritize and solve as appropriate (Daily, Weekly, Monthly, Quarterly). Responsible for issue identification, tracking and resolution both internally and externally. 
• Identify opportunities for improvement to procedures, processes and/or personnel based on data. Develop a proposed solution and partner with the appropriate Operation Coordinators, Supervisors and Managers to implement enhanced improvements. Understand internal and external customer needs and ensure solutions are developed to address.
• Responsible for partnering with Compliance, Damage Prevention, Safety, Engineering, Operations, Centralized Dispatchers, Business Intelligence, on work preparation as appropriate based upon financial implications, compliance issues and availability of resources. 
• Collaborate with Operation Coordinators, Supervisors and Managers in the identification and resolution of productivity or performance issues of field resources. 
• Will perform additional duties and responsibilities and assist other personnel as needed. 

RELATIONSHIPS

Key Internal: Interfaces with all levels of Company personnel. Primary relationships are with Operations, Customer Experience, Meter Services, Safety and Centralized Dispatch.

Key External: Customers and contractors

QUALIFICATIONS

Education

Required: High School Diploma or GED

Preferred: A two-year technical degree or technical certification is strongly preferred and may substitute for equivalent related experience.

Related Experience

Required:

• Minimum of four (4) years of related support work experience in an engineering, construction, or utility environment. Experience consists of the coordination and scheduling of work orders or complex tasks. An equivalent combination of education and experience will be considered.
• Demonstrated Project Management skills (analytical and organizational).
• Experience supporting a resource planning landscape environment.

Preferred:

• Minimum of two (2) years' experience in the natural gas industry
• Proven leadership on projects and other various assignments of complexity and diversity.
• Demonstrated experience in SAP.

Knowledge/Skills/Abilities (KSA)

Required:

• Ability to work effectively in a team environment that is fast paced and highly deadline driven.
• Must communicate clearly and effectively both orally and in writing.
• Align the implementation of work completion with Business Goals.
• Ability to read and comprehend policies, procedures, and instructions.
• Must use good judgment, prioritize work categories, work independently, and be multi-tasked oriented.

Preferred:

• Ability to work independently, be self-motivated and organized while meeting necessary time sensitive deadlines.
• Must be able to efficiently use computer hardware and software for spreadsheets design, data manipulation/analysis and to produce graphic material and presentations.
• Standard Query Language (SQL), report development skills (SQL/Oracle/Access).
• Working knowledge of rules and regulations pertaining to the natural gas industry.
• Working knowledge of Share Point, FSM, WAM (Work Asset Management), Excel, Power BI, Microsoft Teams, and SAP, WebIC, FIORI and ISU system.
• Working knowledge of PGS (Peoples Gas System) administrative, Customer Experience, and local PGS Operations policies and procedures, and Peoples Gas Geographic territory.

WORKING CONDITIONS

Weekly shifts with occasional overtime in a fast-paced operations office or home if deemed necessary environment. Some travel will be required on an occasional basis.

PHYSICAL DEMANDS/REQUIREMENTS

• Must have vision correctable to 20/40.
• Must be physically capable of working indoor/outdoor environments.
• Must be able to sit or stand for 12-hour shifts.

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.