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Operation Representative / Senior Operations Representative

Date: Nov 26, 2021

Location: Lovington, New Mexico, US, 88260

Company: TECO

Ignite your career with New Mexico Gas Company!

 

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career.  We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

 

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

 

Title: Operation Representative / Senior Operations Representative
Company: New Mexico Gas Company
Location: Lovington
State and City: New Mexico - Lovington
Shift: 8 Hr. X 5 Days

 

This position will be open to internal and external applicants and will close on Wednesday December 1st, 2021.

Placement in either levelis based on skills, experience and education of the successful candidate.

 

Preferences

Successful candidate must be able to respond to emergency calls within 30 minutes of the Lovington office.

 

 

Operations Representative

 

POSITION CONCEPT
Under general supervision, performs a wide variety of operations duties, not limited to one particular department or functional group.

 

PRIMARY DUTIES AND RESPONSIBILITIES
1.    Performs meter-reading activities, mapping, and drafting duties

2.    Performs leak survey functions, including annual transmission and distribution system surveys and public building inspections

3.    Performs credit and collection duties including checking payments, preparing and delivering notices, and disconnecting service for nonpayment of charges

4.    Performs customer service functions, including cashiering and answering customer inquiries

5.    Performs limited field service work, including connects, disconnects, and leak investigation following qualifications

6.    Conducts distribution and/or transmission construction, maintenance, installation, and emergency response

7.    Performs limited measurement functions, including changing charts  

8.    Investigates requests and prepares measurement and cost estimate data for work orders through contact with customers, contractors, government officials, and field inspection

9.    Performs line-locating requests

10.    Performs storekeeping and warehousing duties including document and report processing, receiving, and issuing supplies, and posting receipts and issues

11.    Obtains or prepares necessary permits, right of way easements, maps, extension agreements and other official and related documents as needed

 

RELATIONSHIPS
Key Internal:      Operations department and Customer Service
Key External:     Contractors, Customers, Government Entities and/or Vendors


QUALIFICATIONS

 

Education
Required:    High School Diploma or General Education Diploma (GED)

 

Licenses/Certifications
Required:    Must be able to obtain and maintain all applicable Operator Qualifications (OQs). Must possess a valid driver's license or commercial driver’s license (CDL), depending upon the position and/or geographic location, and all team members must meet the acceptable driving record requirements of the Company. Must possess a Journeyman Gas Fitters license (JGL), depending upon the position and/or geographic location.

 

Related Experience
Required:    Zero (0) to three (3) years of experience, or equivalent combination of education and/or experience related to the discipline.

 

Knowledge/Skills/Abilities (KSA)
Required:    Working knowledge of various operations functions, policies, and procedures, including, but not limited to, credit and collections, customer service, meter reading, line locating, construction, maintenance, service work, leak survey, and measurement. Working knowledge of techniques in gas distribution and New Mexico excavation law. Basic understanding of accounting principles. Ability to operate various construction and maintenance, line locating, and leak detection equipment. Ability to read maps, drawings, and gas meters. Ability to plan and organize work projects.

 

LEADERSHIP COMPETENCIES
Speaks up on Safety, Health, and the Environment
Takes Ownership and Acts with Integrity
Drives Operational Excellence for Customers
Builds Strong Collaborative Relationship
Develops People and Teams
Cultivates Innovation and Embraces Change
Thinks Strategically and Exercises Sound Judgement


WORKING CONDITIONS
Field, warehouse, and/or office environment. May be required to work overtime and/or on-call and handle emergency response as needed. May be required to work at various job sites, out of town, and/or remote locations for extended periods. Personal protective equipment needed including but not limited to, safety glasses, puncture resistance boots, hard hat, respirator, and SCBA; worn while performing the field functions.

 

PHYSICAL DEMANDS/ REQUIREMENTS
 Regularly required to stand and/or walk to 2/3 of the time. Manual dexterity needed with the ability to stoop, kneel, crouch, crawl, and bend. Must frequently lift and/or move up to 80 pounds. Work from an elevated position, such as ladders and rooftops. Will be exposed to outside weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and natural gas emergencies and situations. Vision requirements include close vision, distance vision, color vision, peripheral vision, and depth perception.

 

Senior Operations Representative

 

POSITION CONCEPT
Under limited supervision, performs a wide variety of complex operations duties, not limited to one particular department or functional group.

 

PRIMARY DUTIES AND RESPONSIBILITIES
1.    Performs meter-reading activities, mapping, and drafting duties

2.    Performs leak survey functions, including annual transmission and distribution system surveys and public building inspections

3.    Performs credit and collection duties including checking payments, preparing and delivering notices, and disconnecting service for nonpayment of charges

4.    Performs customer service functions, including cashiering and answering customer inquiries

5.    Performs field service work, including connects, disconnects, and leak investigation

6.    Performs distribution and/or transmission construction, maintenance, installation, and emergency response

7.    Performs limited measurement functions, including changing charts and pressure surveys

8.    Investigates requests and prepares measurement and cost estimate data for work orders through contact with customers, contractors, government officials, and field inspection

9.    Performs line-locating requests

10.    Performs storekeeping and warehousing duties including document and report processing, receiving and issuing supplies, and posting receipts and issues

11.    Obtains or prepares necessary permits, right of way easements, maps, extension agreements and other official and related documents as needed

12.    Investigates and prepares cost estimate data for sale orders involving construction and related activities

13.    Prepares various documents and reports concerning the duties assigned

 

RELATIONSHIPS
Key Internal:      Operations departments and Customer Service
Key External:     Contractors, Customers, Government Entities and/or Vendors

 

QUALIFICATIONS

 

Education
Required:    High School Diploma or General Education Diploma (GED)

 

Licenses/Certifications
Required:    Must be able to obtain and maintain all applicable Operator Qualifications (OQs). Must possess a valid driver's license or commercial driver’s license (CDL), depending upon the position and/or geographic location, and all team members must meet the acceptable driving record requirements of the Company. Must possess a Journeyman Gas Fitters license (JGL).


Related Experience
Required:    Three (3) years of experience related to the discipline.

 

Knowledge/Skills/Abilities (KSA)
Required:    Thorough working knowledge and practical experience in all operations functions, policies, and procedures, including, but not limited to, credit and collections, customer service, meter reading, line locating, construction and maintenance, service work, and measurement. Working knowledge of techniques in gas distribution and New Mexico excavation law. Ability to recognize potential and immediate hazards and act in emergencies. Ability to operate service and construction and maintenance equipment.


LEADERSHIP COMPETENCIES
Speaks up on Safety, Health, and the Environment
Takes Ownership and Acts with Integrity
Drives Operational Excellence for Customers
Builds Strong Collaborative Relationships
Develops People and Teams
Cultivates Innovation and Embraces Change
Thinks Strategically and Exercises Sound Judgment
 
WORKING CONDITIONS
Field, warehouse, and/or office environment. May be required to work overtime and/or on-call and handle emergency response as needed. May be required to work at various job sites, out of town, and/or remote locations for extended periods. Personal protective equipment needed including but not limited to, safety glasses, puncture resistance boots, hard hat, respirator, and SCBA worn while performing the field functions.  

 

PHYSICAL DEMANDS/ REQUIREMENTS
Regularly required to stand and/or walk to 2/3 of the time. Manual dexterity needed with the ability to stoop, kneel, crouch, crawl, and bend. Must frequently lift and/or move up to 80 pounds. Work from elevated position, such as ladders and rooftops. Will be exposed to outside weather conditions, fumes or airborne particles, toxic or caustic chemicals, and natural gas emergencies and situations. Vision requirements include close vision, distance vision, color vision, peripheral vision, and depth perception.

New Mexico Gas Company (NMGC) offers a competitive Benefits package!!

  

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs and more!

  

NMGC and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our NMGC customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

 

New Mexico Gas Company, Inc. (NMGC) is proud to be an Equal Opportunity Employer.

  

NMGC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

  

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at NMGC will be based on skills, knowledge, qualifications and abilities.

 

 

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  

  

ADA policy
It is the policy of NMGC to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

  

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

 

Employment for this position will be contingent upon the successful completion of pre-employment requirements, which include a background screen and drug test.  Also, pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 


Nearest Major Market: Albuquerque

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