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Service Technician / Senior Service Technician

Date: Sep 3, 2021

Location: Carlsbad, New Mexico, US, 88220

Company: TECO

Ignite your career with New Mexico Gas Company!

 

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our differences, unique perspectives and talents are our strengths and integral to the success of our company.

 

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric and TECO Peoples Gas.

 

Title: Service Technician / Senior Service Technician
Company: New Mexico Gas Company
Location: Carlsbad
State and City: New Mexico - Carlsbad
Shift: 8 Hr. X 5 Days

 

This position will be open to applicants for a minimum of 7 days from the date posted. 

This position pays between $51,109.00  to $63,891.00 and is based on skills, experience and education of the successful candidate.

 

This positions will be open to internal and external applicants and will close on Sunday, September 19th

Placement in either level is based on skills, experience and education of the successful candidate.

 

Preferences

Successful candidate must be able to respond to emergency calls within 30 minutes of Carlsbad.

 

 

Service Technician

 

POSITION CONCEPT 
Under general supervision, performs a wide range of meter work and service requests, which includes repairs and troubleshoots routine to difficult/non-routine service problems, and may consist of servicing customer appliances.  Provides quality customer service by resolving customer inquiries and complaints in a professional/courteous manner.


PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Completes meter orders to include connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner

2.    Performs and completes service requests to include   adjustment, and investigation of high bill complaints

3.    May investigate and respond to gas emergency orders and requests, such as blowing gas lines, in compliance with Company emergency and safety guidelines

4.    Collaborates and consults with various individuals and groups to ensure the timely and safe completion of work assignments

5.    Prepares and completes in a timely/accurate manner various/required reports in the performance of assigned duties, such as damage reports, odorant test reports and/or related system reports

6.    Documents and maintains records such as final inspection, yellow and red tags, and permits

7.    May be required to provide general assistance in any department and or function, as needed

8.    May be assigned to monitor warehousing of supplies and/or related materials as required or assigned


RELATIONSHIPS
Key Internal:      Operations department 
Key External:     Contractors, Customers, Government Entities and/or Vendors

 

QUALIFICATIONS

Education 
Required:    High School Diploma or General Education Diploma (GED)

Licenses/Certifications 
Required:    Must be able to obtain and maintain all applicable Operator Qualifications (OQs). Must successfully apply for and pass the State of New Mexico exam to obtain a Journeyman Gas Fitters license (JGL) within a maximum of 2.5 years. Must possess a valid driver's license or may be required to maintain a commercial driver’s license (CDL), depending upon the position and/or geographic location. All team members must meet the acceptable driving record requirements of the Company.  

 

Experience  
Related Experience 
Required:    Zero (0) to four (4) years of direct and/or related work experience, or equivalent combination of education and/or experience related to the discipline

Knowledge/Skills/Abilities (KSA) 
Required:    Ability to gain the knowledge of all areas of service, including, troubleshooting, and maintenance. Working knowledge and demonstrated mechanical/technical general of all areas of service, including basic service and odorization. General knowledge of company procedures and policies and local, state, and federal regulations of the duties assigned. Working knowledge of customer service functions. Ability to recognize potential and immediate hazards and acts in emergencies. Ability to operate various tools and equipment related to service work, such as a Combustible Gas Instrument (CGI). Ability to troubleshoot all types of appliances. Ability to analyze and resolve routine/complex meter, service, and installation problems.

 

LEADERSHIP COMPETENCIES

Speaks up on Safety, Health, and the Environment
Takes Ownership and Acts with Integrity
Drives Operational Excellence for Customers
Builds Strong Collaborative Relationships
Develops People and Teams
Cultivates Innovation and Embraces Change
Thinks Strategically and Exercises Sound Judgement

 

WORKING CONDITIONS 
Field environment.  Shall be required to work overtime and/or on-call and handle rotational standby duty or emergency response as needed. May be required to work at various job sites, out of town, and/or remote locations for extended periods. Personal protective equipment needed including but are not limited to safety glasses, puncture resistance boots, hard hat, and respirator mask;) worn while performing the field functions.

 

PHYSICAL DEMANDS/ REQUIREMENTS 
Frequent required to stand and/or walk to 2/3 of the time and sit up to 1/3 of the time. Manual dexterity needed with the ability to stoop, kneel, crouch, crawl, talk, listen, and smell. Must occasionally lift and/or move up to 50 pounds. Work from an elevated position, such as ladders and rooftops. Will be exposed to outside weather conditions, fumes or airborne particles, toxic or caustic chemicals, and natural gas emergencies and situations. Vision requirements include close vision, distance vision, color vision, peripheral vision, and depth perception.

 

Senior Service Technician

 

POSITION CONCEPT 
Under minimal supervision, independently performs meter work and service requests, which includes repairs and troubleshooting difficult to complex non-routine service problems and servicing customer appliances. May and delegate work assignments as needed or assigned. May assume a limited lead role during outage restoration, compliance project work, and/or back-up to the Operations Supervisor as needed. Provides quality customer service by resolving customer inquiries and complaints in a professional and/or courteous manner.

 

PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Completes meter orders to include connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner

2.    Completes service requests to include repair, adjustment, and investigation of high bill complaints

3.    Investigates and responds to gas emergency orders and requests, such as blowing gas lines, in compliance with Company emergency and safety guidelines

4.    Collaborates and consults with various individuals and groups to ensure the timely and safe completion of work assignments

5.    Prepares and completes in a timely and/or accurate manner various and/or required reports, including damage reports, odorant test reports, and/or related system reports

6.    Documents and maintains records such as final inspection, yellow and red tags, and permits

7.    May be assigned to monitor warehousing of supplies and/or related materials as needed or assigned

8.    May be required to provide general assistance in any department and or function, as needed

9.    May be required to train others

 

RELATIONSHIPS
Key Internal:      Operations departments  
Key External:     Contractors, Customers, Government Entities and/or Vendors

 

QUALIFICATIONS

Education 
Required:    High School Diploma or General Education Diploma (GED)
Licenses/Certifications 
Required:    Must be able to obtain and maintain all applicable Operator Qualifications (OQs). Must possess a Journeyman Gas Fitters license (JGL). Must possess a valid driver's license or may be required to maintain a commercial driver’s license (CDL), depending upon the position and/or geographic location, and all team members must meet the acceptable driving record requirements of the Company. May be required to have a Master Mechanical 2 (MM2)-Qualifying Party license (as needed by location).

 

Experience  
Related Experience 
Required:    Four (4) years of directly related and/or comparable experience and/or equivalent combination of related education and/or experience

Knowledge/Skills/Abilities (KSA) 
Required:    In-depth knowledge and demonstrated the mechanical and technical expertise required in all areas of service and boiler controls. Comprehensive understanding of Company procedures and policies and local, state, and federal regulations of the job. Ability to coordinate and delegate work assignments. Ability to interact effectively and diplomatically with a wide range of individuals in various situations, that communicates quality, value, and respect in the eyes of the customer. Ability to recognize potential and immediate hazards and act in emergencies. Ability to operate various tools and equipment related to service work, such as a Combustible Gas Instrument (CGI). Ability to troubleshoot and repair different types of appliances Ability to analyze and resolve complex meter, service, repair, and installation problems.  


LEADERSHIP COMPETENCIES

Speaks up on Safety, Health, and the Environment
Takes Ownership and Acts with Integrity
Drives Operational Excellence for Customers
Builds Strong Collaborative Relationships
Develops People and Teams
Cultivates Innovation and Embraces Change
Thinks Strategically and Exercises Sound Judgement

 

WORKING CONDITIONS 
Field environment.  Shall be required to work overtime and/or on-call and handle rotational standby duty or emergency response as needed. May be required to work at various job sites, out of town, and/or remote locations for extended periods. Personal protective equipment including but are not limited to safety glasses, puncture resistance boots, hard hat, and respirator mask worn while performing the field functions.

 

PHYSICAL DEMANDS/ REQUIREMENTS 
Frequent required to stand and/or walk to 2/3 of the time and sit up to 1/3 of the time. Manual dexterity needed with the ability to stoop, kneel, crouch, crawl, talk, listen, and smell. Must occasionally lift and/or move up to 50 pounds. Work from an elevated position, such as ladders and rooftops. Will be exposed to outside weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and natural gas emergencies and situations. Vision requirements include close vision, distance vision, color vision, peripheral vision, and depth perception.

New Mexico Gas Company (NMGC) offers a competitive Benefits package!!

  

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs and more!

  

NMGC and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our NMGC customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

 

New Mexico Gas Company, Inc. (NMGC) is proud to be an Equal Opportunity Employer.

  

NMGC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

  

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at NMGC will be based on skills, knowledge, qualifications and abilities.

 

 

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  

  

ADA policy
It is the policy of NMGC to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

  

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

 

Employment for this position will be contingent upon the successful completion of pre-employment requirements, which include a background screen and drug test.  Also, pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 


Nearest Major Market: Albuquerque

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