Business Systems Analyst (Multiple Levels)

Ignite your career with New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

Title: Business Systems Analyst (Multiple Levels)
Company: New Mexico Gas Company
Location: Wyoming
State and City: New Mexico - Albuquerque
Shift: 8 Hr. X 5 Days
 

This position will be open to internal and external applicants and will close on Monday, September 25, 2023.

 The Associate Business Systems Analyst position pays between $54,200 to $67,750. The Business Systems Analyst position pays between $62,200.00 to $77,750.00. The Senior Business Systems Analyst position pays between $74,800 to $93,600. Placement in any level is based on skills, experience and education of the successful candidate.

PREFERENCES

Experience with: 
•    PL/SQL
•    RPA (Robotic Process Automation) – E.g. Blue Prism, Microsoft Power Automate
•    Sharepoint 

POSITION CONCEPT 
Responsible for working with management and front-line personnel to analyze, understand business needs and strategies by documenting and implementing the appropriate IT solutions. Serve as a liaison between business partners and IT Development and Support personnel. 

ASSOCIATE BUSINESS SYSTEMS ANALYST (ABSA)
Under general supervision, analyzes and understands the business strategy to recommend and document the appropriate IT solutions. Seeks resolution to issues while developing strong business and system knowledge, in addition to performing the duties listed below.  

PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Participate in business process modeling sessions.
2.    Create and update business process decomposition models and functional specifications and assist with technical specification documentation for small to medium-size requests. 
3.    Collect and consolidate required information and data to create analysis documentation under New Mexico Gas Company’s (NMGC) Systems Development Life-Cycle (SDLC) methodology.
4.    Work with business partners to document detailed business requirements for possible systems enablement (automation). Assists with the analysis, evaluation, and recommendation of software/hardware for operational business changes.
5.    Seek resolution to issues and notify appropriate management staff. Identifies process performance enhancements and implementation plan. 
6.    Develop strong business and system knowledge relating to functional areas and assigned Business Unit(s)
7.    Develop strong business and system knowledge relating to functional areas and assigned Business Unit(s)
8.    Write, debug, test, and execute ad-hoc SQL scripts.
9.    Maintain a repository of application documentation.
10.    Coordinate project tasks, resources, and schedules. 

SUPERVISION
Indirect Supervision:         May guide and direct Contractors and other team members who perform the BSA role temporarily.

RELATIONSHIPS
Key Internal:    Regular contact and communication with all levels of management and team members. Frequent contact with departments across the organization and affiliate companies”
Key External:     Business colleagues, IT Contractors/Consultants, and Hardware/Software vendors, Auditors

QUALIFICATIONS 

Education 
Required:    Associate Degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems, or equivalent discipline. Additional experience may be considered in lieu of a degree (see work experience below).       

Licenses/Certifications 
Required:    Must possess a valid driver’s license and meet the acceptable driving record requirements of the Company.

Experience     
Related Experience 
Required:    Two (2) years of related experience performing the Duties and Responsibilities of this position. In lieu of an Associate degree, an additional two (2) years of direct work experience performing the duties and responsibilities of this or a similar position may be considered.

Knowledge/Skills/Abilities (KSA) 
Required:    Experience in Business Process Analysis, Modeling, and in all phases of an SDLC (Systems Development Lifecycle) methodology. Broad knowledge and understanding of the defined business processes. Working knowledge of business software applications and hardware technologies. Excellent verbal, written, organizational, analytical, presentation, and interpersonal skills with the capacity to interact with business partners, IT team members, and senior management. Ability to work in a collaborative team environment on fast-paced, dynamic projects. Fundamental working knowledge of technical design specifications, IT development tools, and technologies to support an IT Architecture and Strategy. Ability to understand project plans and can articulate roles, project goals, and timelines.
Preferred:    Working knowledge of MS Office Suite, Visio Business Process Modeling, and Entity Relational Modeling tools and Project Management software (i.e., MS Project) is preferred.  Knowledge of Banner, ServiceSuite, Itron FCS, and Microsoft Technologies (SQL Server, BizTalk, Reporting Services, PowerBI, SharePoint, etc.) is a plus. 

BUSINESS SYSTEMS ANALYST (BSA)
Under limited supervision, performs all duties of the ABSA, in addition to the duties listed below.  

PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Facilitate business process modeling sessions to maintain/construct process models.

2.    Create and update business process decomposition models and functional specification to include assisting with technical specification documentation for complex request.  Drives engagement with business partners to document detailed business requirements, for possible systems enablement (automation).   

3.    Coach and mentor junior staff in the application of business process modeling techniques.

4.    Drive the collection and consolidation of required information and data to create analysis documentation under the NMGC’s Systems Development Life-Cycle (SDLC) methodology.

5.    Assist and support the IT Department with the design and development of IT solutions.

6.    Drive the resolution to issues and notify appropriate management staff.

7.    Create and maintain logical data models for assigned Business Unit(s).

8.    Develop application/inter-application test plans, test data requirements, and verifies test results.  Participate in the creation of User Acceptance Test (UAT) plans during the Requirements Definition phase of the SDLC and review/validate UAT results for alignment with business requirements.

9.    Coordinate project tasks, resource, and schedule; monitor and report on budget. 

SUPERVISION
Indirect Supervision:         May guide and direct Contractors and other team members who perform the BSA role temporarily. May assume a mentoring role to the ABSA.

RELATIONSHIPS
Key Internal:    Regular contact and communication with all levels of management and team members. Frequent contact with departments across the organization and affiliate companies
Key External:     Business colleagues, IT Contractors/Consultants, Hardware/Software vendors, and Auditors

QUALIFICATIONS 

Education 
Required:    Associate Degree in a related field (i.e., Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems, or equivalent discipline). Additional experience may be considered in lieu of a degree (see work experience below). 
Preferred:    Bachelor’s Degree in a specified field listed above.    

Licenses/Certifications 
Required:    Must possess a valid driver’s license and meet the acceptable driving record requirements of the Company.    

Experience     
Related Experience 
Required:    Four (4) years of direct experience performing the Duties and Responsibilities of this position. In lieu of an associate degree, an additional two (2) years of direct work experience performing the duties and responsibilities of this or a similar position may be considered. With a Bachelor’s Degree, may consider two (2) years related experience, which must include systems analysis, design, and development. 

Knowledge/Skills/Abilities (KSA) 
Required:    Advanced experience in Business Process Analysis, Modeling, and in all phases of an SDLC (Systems Development Lifecycle) methodology. Board knowledge and understanding of the defined business processes. Thorough working knowledge of business software applications and hardware technologies. Excellent verbal, written, organizational, analytical, presentation, and interpersonal skills with the capacity to interact with business partners, IT team members, and senior management. Ability to learn, represent, and articulate business processes. Working knowledge of business applications and hardware technologies. Comprehends technical design specifications and possesses strong knowledge of IT development tools and technologies to support an IT Architecture and Strategy. Demonstrated ability to understand and describe the business environment in which a project exists. Fundamental ability to evaluate, interpret, create, and communicate structured representations of business requirements. Understand project plans and articulate roles, project goals, and timelines, understanding and identifying critical path tasks and activities. Knowledge of MS Office Suite, VISIO Business Process Modeling, and Entity Relational Modeling tools and Project Management software (i.e., MS Project).
Preferred:    Detailed knowledge of Banner, ServiceSuite, Itron FCS, and Microsoft Technologies (SQL Server, BizTalk, Reporting Services, PowerBI, SharePoint, etc.) is a plus.

SENIOR BUSINESS SYSTEMS ANALYST (SBSA)
Under limited supervision. Responsible for driving the resolution to issues while developing strong business and complex system knowledge relating to NMGC’s entire applications portfolio. To include performing all the duties of ABSA and BSA, in addition to the duties listed below. 

PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Construct and maintain business process models, facilitate business, and process modeling sessions, to create and maintain logical data models for assigned Business Unit(s).  

2.    Practice and demonstrate complex proficiency in state-of-the-art business and systems modeling techniques.

3.    Serve as a primary IT point-of-contact for mid-level business management, addressing the needs of multiple Business Units. Independently conduct interviews with all levels of business management and department leaders to ascertain business needs, and represent and communicate systems requirements that are specific, accurate, and unambiguous. Ensures the resolution of issues and communication of actions to the appropriate management staff.

4.    Coach and mentor staff in the application of business process modeling techniques and the development and implementation of test plans.

5.    Construct and maintain logical business process data models for Business Units and at an Enterprise level.  Determine and subset project-specific process models from the Enterprise Process Model.

6.    Develop strong business and complex system knowledge relating to NMGC’s entire applications portfolio areas and it’s use to enable the related business unit functions.

7.    Participate in long-term planning, strategy planning, goal setting, and budgeting; make recommendations for resource allocation and task assignments. 

8.    Review and oversee peer work product for quality, correctness, adherence to standards and methodologies. 

9.    Establish and communicate team objectives/priorities, coach, and train others on various topics.

10.    Lead small to medium-size projects with oversight from Project or Department Manager. 

SUPERVISION
Indirect Supervision:         May guide and direct Contractors and other team members who perform the BSA role temporarily. Will mentor/coach/train the ABSA and BSA levels.   

RELATIONSHIPS
Key Internal:    Regular contact and communication with all levels of management and team members. Frequent contact with departments across the organization and affiliate companies 
Key External:     Business colleagues, IT Contractors/Consultants, and Hardware/Software vendors, Auditors

QUALIFICATIONS 

Education 
Required:    Bachelor’s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems, or equivalent discipline.  Additional experience may be considered in lieu of a Bachelor’s degree (see work experience below).   

Licenses/Certifications 
Required:    Must possess a valid driver’s license and meet the acceptable driving record requirements of the Company.
Preferred:    International Institute of Business Analysis (IIBA) Certification

Experience     
Related Experience 
Required:    Eight (8) years of experience performing the Duties and Responsibilities of this or similar position. In lieu of a Bachelor’s Degree, an additional four (4) years of direct work experience performing the duties and responsibilities of this or a similar position may be considered.   

Knowledge/Skills/Abilities (KSA) 
Required:    Proficient knowledge of defined business processes and extensive working knowledge of business applications and hardware technologies. Comprehends technical design specifications and possesses strong knowledge of IT development tools and technologies to support an IT Architecture and Strategy. Demonstrated ability to understand and describe the business environment in which a project exists. Ability to evaluate, interpret, create, and communicate structured representations of business requirements. Understand project plans and articulate roles, project goals, and timelines, understanding and identifying critical path tasks and activities. Strong verbal, written, organizational, analytical, presentation, and interpersonal skills, with the capacity to interact with all levels of business partners, IT team members, and senior management. Demonstrated ability to independently conduct interviews with all management and department leaders to capture, represent, and distinguish between business needs and desires/wants. Extensive experience in Business Process Analysis, Modeling, and in all phases of an SDLC (Systems Development Life Cycle) methodology. Demonstrated ability to lead teams in support of business process analysis efforts and educating others in the proper application of tools and techniques. Proficient knowledge of defined business processes and extensive working knowledge of business applications and hardware technologies. Understands the aspects, components, and requirements of running a successful project – fiscally, functionally, timeline, and quality. Strong knowledge of MS Office Suite, VISIO Business Process Modeling, Entity Relational Modeling tools, and Project Management software (i.e., MS Project).    

New Mexico Gas Company (NMGC) offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs and more!

NMGC and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our NMGC customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

New Mexico Gas Company, Inc. (NMGC) is proud to be an Equal Opportunity Employer.

NMGC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at NMGC will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of NMGC to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Employment for this position will be contingent upon the successful completion of pre-employment requirements, which include a background screen and drug test. Also, pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.