Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Cable Splicer/Vault Worker (Network Specialist)
Tampa, Florida, US, 33610 Apr 2, 2020 0.00 mi Power Line Crew Careers FT Hourly Flor Tampa-Network-Specialist-Flor-33610
Tampa, Florida, US, 33610 Power Line Crew Careers
Combined Cycle Specialist
Tampa, Florida, US, 33619 Apr 2, 2020 0.00 mi Skilled Craft Careers FT Hourly Flor Tampa-Combined-Cycle-Specialist-Flor-33619
Tampa, Florida, US, 33619 Skilled Craft Careers
Systems Analyst/ Senior Systems Analyst
US, 87109 Apr 2, 2020 0.00 mi Systems-Analyst-Senior-Systems-Analyst-87109
US, 87109
Art Director
Tampa, Florida, US, 33602 Apr 2, 2020 0.00 mi Communications FT Salaried Flor Tampa-Art-Director-Flor-33602
Tampa, Florida, US, 33602 Communications
Manager of Channel Management
Tampa, Florida, US, 33602 Apr 1, 2020 0.00 mi Communications FT Salaried Flor Tampa-Manager-of-Channel-Management-Flor-33602
Tampa, Florida, US, 33602 Communications
Manager of Brand and Strategic Communication
Tampa, Florida, US, 33602 Apr 1, 2020 0.00 mi Communications FT Salaried Flor Tampa-Manager-of-Brand-and-Strategic-Communication-Flor-33602
Tampa, Florida, US, 33602 Communications
Admin Specialist III
Ruskin, Florida, US, 33570 Apr 1, 2020 0.00 mi Administrative FT Hourly Flor Ruskin-Admin-Specialist-III-Flor-33570
Ruskin, Florida, US, 33570 Administrative
Project Controls Analyst Lead
Tampa, Florida, US, 33619 Mar 31, 2020 0.00 mi Other FT Salaried Flor Tampa-Project-Controls-Analyst-Lead-Flor-33619
Tampa, Florida, US, 33619 Other
Lineworker or Troubleshooter ***multiple locations***
Tampa, Florida, US, 33619 Mar 28, 2020 0.00 mi Power Line Crew Careers FT Hourly Flor Tampa-Lineworker-or-Troubleshooter-multiple-locations-Flor-33619
Tampa, Florida, US, 33619 Power Line Crew Careers
Designer
US, 87107 Mar 27, 2020 0.00 mi Designer-87107
US, 87107