Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Regulatory Coordinator (Varies)
Tampa, Florida, US, 33602 Jan 24, 2021 0.00 mi Other FT Salaried Flor Tampa-Regulatory-Coordinator-Sr-Flor-33602
Tampa, Florida, US, 33602 Other
Mechanic Garage (Varies)
Tampa, Florida, US, 33619 Jan 22, 2021 0.00 mi Skilled Craft Careers FT Hourly Flor Tampa-Mechanic-Garage-%28Varies%29-Flor-33619
Tampa, Florida, US, 33619 Skilled Craft Careers
Systems Analyst (Programmer) Multiple Levels
Albuquerque, New Mexico, US, 87109 Jan 22, 2021 0.00 mi Information Technology Jobs FT Salaried New Albuquerque-Systems-Analyst-%28Programmer%29-Multiple-Levels-New-87109
Albuquerque, New Mexico, US, 87109 Information Technology Jobs
Economic Development Manager - Electric & Gas Utility Industry
Tampa, Florida, US, 33602 Jan 21, 2021 0.00 mi Other FT Salaried Flor Tampa-Economic-Development-Manager-Electric-&-Gas-Utility-Industry-Flor-33602
Tampa, Florida, US, 33602 Other
Apprentice UFCW- Orlando
Orlando, Florida, US, 32801 Jan 21, 2021 0.00 mi Gas Operations Jobs FT Hourly Flor Orlando-Apprentice-UFCW-Orlando-Flor-32801
Orlando, Florida, US, 32801 Gas Operations Jobs
Supervisor, Operations
Silver City, New Mexico, US, 88061 Jan 21, 2021 0.00 mi Gas Operations Jobs FT Salaried New Silver-City-Supervisor%2C-Operations-New-88061
Silver City, New Mexico, US, 88061 Gas Operations Jobs
Senior Auditor - SOX
Tampa, Florida, US, 33602 Jan 21, 2021 0.00 mi Finance and Accounting FT Salaried Flor Tampa-Senior-SOX-Auditor-Flor-33602
Tampa, Florida, US, 33602 Finance and Accounting
Crewman
Albuquerque, New Mexico, US, 87107 Jan 21, 2021 0.00 mi Gas Operations Jobs FT Hourly New Albuquerque-Crewman-New-87107
Albuquerque, New Mexico, US, 87107 Gas Operations Jobs
Service Tech/Sr. Service Tech
Silver City, New Mexico, US, 88061 Jan 20, 2021 0.00 mi Gas Operations Jobs FT Hourly New Silver-City-Service-TechSr_-Service-Tech-New-88061
Silver City, New Mexico, US, 88061 Gas Operations Jobs
Financial Analyst Senior - Natural Gas & Electric Regulated Utility
Tampa, Florida, US, 33602 Jan 20, 2021 0.00 mi Finance and Accounting FT Salaried Flor Tampa-Financial-Analyst-Senior-Natural-Gas-&-Electric-Regulated-Utility-Flor-33602
Tampa, Florida, US, 33602 Finance and Accounting