Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Manager, SAP CRB
Tampa, Florida, US, 33601 Aug 16, 2019 0.00 mi Information Technology Jobs FT Salaried Flor Tampa-Manager%2C-SAP-COE-Project%2C-Business-Relationship-and-Education-Management-Flor-33601
Tampa, Florida, US, 33601 Information Technology Jobs
Service Technician/ Senior Service Technician
US, 88201 Aug 16, 2019 0.00 mi Tech-Service-88201
US, 88201
Software Program Coordinator
Tampa, Florida, US, 33602 Aug 16, 2019 0.00 mi Gas Operations Jobs FT Salaried Flor Tampa-Technical-Services-Coordinator-Flor-33602
Tampa, Florida, US, 33602 Gas Operations Jobs
Legal Specialist
Tampa, Florida, US, 33602 Aug 16, 2019 0.00 mi Legal and Compliance FT Hourly Flor Tampa-Legal-Specialist-Flor-33602
Tampa, Florida, US, 33602 Legal and Compliance
Crewman / Senior Crewman
Farmington, New Mexico, US, 87401 Aug 15, 2019 0.00 mi Gas Operations Jobs FT Hourly New Farmington-Crewman-Senior-Crewman-New-87401
Farmington, New Mexico, US, 87401 Gas Operations Jobs
Safety Advisor
N. Miami, Florida, US, 33162 Aug 15, 2019 0.00 mi Safety FT Salaried Flor N_-Miami-Safety-Advisor-Flor-33162
N. Miami, Florida, US, 33162 Safety
ETRM Configurator OR ETRM Systems Analyst
Tampa, Florida, US, 33602 Aug 14, 2019 0.00 mi Information Technology Jobs FT Salaried Flor Tampa-ETRM-Configurator-Sr-Flor-33602
Tampa, Florida, US, 33602 Information Technology Jobs
Crewman/ Senior Crewman
Espanola, New Mexico, US, 87532 Aug 14, 2019 0.00 mi Gas Operations Jobs FT Hourly New Espanola-CrewmanCrewman-Sr-New-87532
Espanola, New Mexico, US, 87532 Gas Operations Jobs
Gas Supply Administrator & Scheduler
US, 87109 Aug 13, 2019 0.00 mi Gas-Supply-Administrator-&-Scheduler-87109
US, 87109
Database Administrator Sr
Ybor City, Florida, US, 33605 Aug 13, 2019 0.00 mi Information Technology Jobs FT Salaried Flor Ybor-City-Database-Administrator-Sr-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs