Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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IT Project Manager Sr
Ybor City, Florida, US, 33605 Mar 15, 2019 0.00 mi Information Technology Jobs Flor Ybor-City-IT-Project-Manager-Sr-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Business Support Analyst/ Senior Business Support Analyst
Albuquerque, New Mexico, US, 87109 Mar 14, 2019 0.00 mi Other New Albuquerque-Business-Support-Analyst-Senior-Business-Support-Analyst-New-87109
Albuquerque, New Mexico, US, 87109 Other
Power Line Workers --- Lineman or Troubleman (varies) ***multiple locations available***
Tampa, Florida, US, 33619 Mar 13, 2019 0.00 mi Power Line Crew Careers Flor Tampa-Power-Line-Workers-Lineman-or-Troubleman-%28varies%29-multiple-locations-available-Flor-33619
Tampa, Florida, US, 33619 Power Line Crew Careers
Human Resource Generalist I/II
Albuquerque, New Mexico, 87109 Mar 11, 2019 0.00 mi Other New Albuquerque-Human-Resource-Generalist-III-New-87109
Albuquerque, New Mexico, 87109 Other
Dir Pipelines
Tampa, Florida, US, 33602 Mar 9, 2019 0.00 mi Other Flor Tampa-Dir-Pipelines-Flor-33602
Tampa, Florida, US, 33602 Other
Mgr Business Development (PGS)
Tampa, Florida, US, 33602 Mar 9, 2019 0.00 mi Other Flor Tampa-Mgr-Business-Development-%28PGS%29-Flor-33602
Tampa, Florida, US, 33602 Other
Systems Analyst - ADMS (varies)
Tampa, Florida, US, 33619 Mar 7, 2019 0.00 mi Information Technology Jobs Flor Tampa-Systems-Analyst-ADMS-%28varies%29-Flor-33619
Tampa, Florida, US, 33619 Information Technology Jobs
Operations Supervisor
Carlsbad, New Mexico, US, 88220 Mar 5, 2019 0.00 mi Gas Operations Jobs New Carlsbad-Operations-Supervisor-New-88220
Carlsbad, New Mexico, US, 88220 Gas Operations Jobs
Systems Analyst (varies)
Tampa, Florida, US, 33605 Mar 2, 2019 0.00 mi Information Technology Jobs Flor Tampa-Systems-Analyst-%28varies%29-Flor-33605
Tampa, Florida, US, 33605 Information Technology Jobs
Network and Systems Technologies Analyst Lead (network)
Ybor City, Florida, US, 33605 Mar 1, 2019 0.00 mi Information Technology Jobs Flor Ybor-City-Network-and-Systems-Technologies-Analyst-Lead-%28network%29-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs