Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Co-Op/Alternate - Accounting
Tampa, Florida, US, 33602 Jun 4, 2023 0.00 mi Student Jobs Co-Op/Intern Flor Co-OpAlternate-Accounting
Tampa, Florida, US, 33602 Student Jobs
Co-op - Corporate Tax
Tampa, Florida, US, 33602 Jun 3, 2023 0.00 mi Student Jobs Co-Op/Intern Flor Co-op-Corporate-Tax
Tampa, Florida, US, 33602 Student Jobs
Co-op/ Parallel - Finance & Accounting
Tampa, Florida, US, 33602 Jun 3, 2023 0.00 mi Student Jobs Co-Op/Intern Flor Co-op-Parallel-Finance-&-Accounting
Tampa, Florida, US, 33602 Student Jobs
Supervisor Instrument and Controls
Tampa, Florida, US, 33602 Jun 2, 2023 0.00 mi Gas Operations Jobs FT Salaried Flor Supervisor-Instrument-and-Controls
Tampa, Florida, US, 33602 Gas Operations Jobs
Digital Customer Experience Program Manager
Tampa, Florida, US, 33602 Jun 2, 2023 0.00 mi Customer Experience FT Salaried Flor Tampa-Digital-Customer-Experience-Program-Manager-Flor-33602
Tampa, Florida, US, 33602 Customer Experience
System Analyst Consultant
Ybor City, Florida, US, 33605 Jun 1, 2023 0.00 mi Information Technology Jobs FT Salaried Flor Ybor-City-System-Analyst-Consultant-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Maint Specialist- DCS
North Ruskin, Florida, US, 33570 Jun 1, 2023 0.00 mi Skilled Craft Careers FT Salaried Flor North-Ruskin-Maint-Specialist-DCS-Flor-33570
North Ruskin, Florida, US, 33570 Skilled Craft Careers
Lineworker
Tampa, Florida, US, 33619 Jun 1, 2023 0.00 mi Power Line Crew Careers FT Hourly Flor Lineworker
Tampa, Florida, US, 33619 Power Line Crew Careers
Systems Analyst, Application & Database Development (Progression)
Tampa, Florida, US, 33619 Jun 1, 2023 0.00 mi Information Technology Jobs FT Salaried Flor Systems-Analyst%2C-Application-&-Database-Development-%28Progression%29
Tampa, Florida, US, 33619 Information Technology Jobs
Community Investment Manager
Tampa, Florida, US, 33602 Jun 1, 2023 0.00 mi Marketing and Sales FT Salaried Flor Tampa-Community-Investment-Manager-Flor-33602
Tampa, Florida, US, 33602 Marketing and Sales