Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Engineer - Generation Planning (Engineer I - Sr Engineer)
Tampa, Florida, US, 33602 Oct 23, 2019 0.00 mi Engineering Careers FT Salaried Flor Tampa-Engineer-Generation-Planning-%28Engineer-I-Sr-Engineer%29-Flor-33602
Tampa, Florida, US, 33602 Engineering Careers
Admin Specialist N. Miami Utility
N. Miami, Florida, US, 33162 Oct 23, 2019 0.00 mi Administrative FT Hourly Flor N_-Miami-Administrative-Specialist-N_-Miami-Natural-Gas-Utility-Flor-33162
N. Miami, Florida, US, 33162 Administrative
Gas System Technician/ Senior Gas System Technician
US, 87301 Oct 22, 2019 0.00 mi Tech-Gas-System-87301
US, 87301
Dir COE & Enterprise IT Governance
Tampa, Florida, US, 33602 Oct 21, 2019 0.00 mi Information Technology Jobs FT Salaried Flor Tampa-Dir-COE-&-Enterprise-IT-Governance-Flor-33602
Tampa, Florida, US, 33602 Information Technology Jobs
Corrosion Apprentice
N. Miami, Florida, US, 33162 Oct 21, 2019 0.00 mi Gas Operations Jobs FT Hourly Flor N_-Miami-Corrosion-Apprentice-Flor-33162
N. Miami, Florida, US, 33162 Gas Operations Jobs
Network & Systems Analyst Sr (Cisco, VMWare, HP, Microsoft, Servers, SolarWinds...)
Ybor City, Florida, US, 33605 Oct 19, 2019 0.00 mi Information Technology Jobs FT Salaried Flor Ybor-City-Network-and-Systems-Technologies-Analyst-Lead-%28network%29-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Damage Prevention Coordinator
Ocala, Florida, US, 34474 Oct 19, 2019 0.00 mi Other FT Hourly Flor Ocala-Damage-Prevention-Coordinator-Flor-34474
Ocala, Florida, US, 34474 Other
Director, Pricing and Financial Analysis
Tampa, Florida, US, 33602 Oct 18, 2019 0.00 mi Gas Operations Jobs FT Salaried Flor Tampa-Dir-Pricing-&-Financial-Analysis-Flor-33602
Tampa, Florida, US, 33602 Gas Operations Jobs
Security Admin Analyst - Varies
Ybor City, Florida, US, 33605 Oct 18, 2019 0.00 mi Information Technology Jobs FT Hourly Flor Ybor-City-Security-Admin-Analyst-Varies-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Mechanic Garage (Levels I, II, III)
Tampa, Florida, US, 33619 Oct 18, 2019 0.00 mi Skilled Craft Careers FT Hourly Flor Tampa-Mechanic-Garage-%28Levels-I%2C-II%2C-III%29-Flor-33619
Tampa, Florida, US, 33619 Skilled Craft Careers