Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Co-Op/Intern (Marketing)
Tampa, Florida, US, 33602 Mar 5, 2021 0.00 mi Student Jobs Co-Op/Intern Flor Tampa-Co-OpIntern-%28Marketing%29-Flor-33602
Tampa, Florida, US, 33602 Student Jobs
Plant Engineer (Varies)
Mulberry, Florida, US, 33835 Mar 4, 2021 0.00 mi Engineering Careers FT Salaried Flor Mulberry-Plant-Engineer-%28Varies%29-Flor-33835
Mulberry, Florida, US, 33835 Engineering Careers
IT Project Manager Sr.
Ybor City, Florida, US, 33605 Mar 3, 2021 0.00 mi Information Technology Jobs FT Salaried Flor Ybor-City-IT-Project-Manager-Sr_-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Damage Prevention Support Coordinator- Tampa
Tampa, Florida, US, 33602 Mar 3, 2021 0.00 mi Gas Operations Jobs FT Hourly Flor Tampa-Damage-Prevention-Support-Coordinator-Tampa-Flor-33602
Tampa, Florida, US, 33602 Gas Operations Jobs
Ops Work Coordinator/Dispatcher- Tampa
Tampa, Florida, US, 33602 Mar 3, 2021 0.00 mi Gas Operations Jobs FT Hourly Flor Tampa-Ops-Work-CoordinatorDispatcher-Tampa-Flor-33602
Tampa, Florida, US, 33602 Gas Operations Jobs
Supervisor, Operations Customer Service
Alamogordo, New Mexico, US, 88310 Mar 3, 2021 0.00 mi Customer Experience FT Salaried New Alamogordo-Supervisor-Operations-Customer-Service-New-88310
Alamogordo, New Mexico, US, 88310 Customer Experience
Gas Supply Administrator and Scheduler
Albuquerque, New Mexico, US, 87109 Mar 3, 2021 0.00 mi Gas Operations Jobs FT Salaried New Albuquerque-Gas-Supply-Administrator-and-Scheduler-New-87109
Albuquerque, New Mexico, US, 87109 Gas Operations Jobs
Solar Technician II
Tampa, Florida, US, 33619 Mar 2, 2021 0.00 mi Skilled Craft Careers FT Hourly Flor Tampa-Solar-Technician-II-Flor-33619
Tampa, Florida, US, 33619 Skilled Craft Careers
Crewman/Senior Crewman
Santa Fe, New Mexico, US, 87508 Mar 2, 2021 0.00 mi Gas Operations Jobs FT Hourly New Santa-Fe-CrewmanSenior-Crewman-New-87508
Santa Fe, New Mexico, US, 87508 Gas Operations Jobs
Supervisor, Gas Supply Admin & Scheduling
Albuquerque, New Mexico, US, 87109 Mar 1, 2021 0.00 mi Administrative FT Salaried New Albuquerque-Supervisor%2C-Gas-Supply-Admin-&-Scheduling-New-87109
Albuquerque, New Mexico, US, 87109 Administrative