Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Risk Analyst I or II - Utility
Tampa, Florida, US, 33602 Jan 18, 2019 0.00 mi Other Flor Tampa-Risk-Analyst-I-or-II-Utility-Flor-33602
Tampa, Florida, US, 33602 Other
Apprentice
Tampa, Florida, US, 33619 Jan 18, 2019 0.00 mi Gas Operations Jobs Flor Tampa-Apprentice-Flor-33619
Tampa, Florida, US, 33619 Gas Operations Jobs
Operations Representative/Senior Operations Representative
Clovis, New Mexico, US, 88101 Jan 16, 2019 0.00 mi Skilled Craft Careers New Clovis-Operations-RepresentativeSenior-Operations-Representative-New-88101
Clovis, New Mexico, US, 88101 Skilled Craft Careers
Construction Project Manager I - Natural Gas Utility - Engineering & Construction
Tampa, Florida, US, 33602 Jan 16, 2019 0.00 mi Engineering Careers Flor Tampa-Construction-Project-Manager-I-Natural-Gas-Utility-Engineering-&-Construction-Flor-33602
Tampa, Florida, US, 33602 Engineering Careers
Apprentice IBEW U7 - Sarasota **paid training provided**
Sarasota, Florida, US, 34240 Jan 15, 2019 0.00 mi Gas Operations Jobs Flor Sarasota-Apprentice-IBEW-U7-Sarasota-paid-training-provided-Flor-34240
Sarasota, Florida, US, 34240 Gas Operations Jobs
Manager Work Management Solutions - Natural Gas Utility - Strategic Project Developer & Leader
Tampa, Florida, US, 33602 Jan 15, 2019 0.00 mi Other Flor Tampa-Work-Management-Solutions-Manager-Natural-Gas-Utility-Strategic-Project-Developer-&-Leader-Flor-33602
Tampa, Florida, US, 33602 Other
Apprentice UFCW - Orlando **paid training provided**
Orlando, Florida, US, 32801 Jan 14, 2019 0.00 mi Gas Operations Jobs Flor Orlando-Apprentice-UFCW-Orlando-paid-training-provided-Flor-32801
Orlando, Florida, US, 32801 Gas Operations Jobs
Apprentice - N. Miami **paid training provided**
N. Miami, Florida, US, 33162 Jan 14, 2019 0.00 mi Gas Operations Jobs Flor N_-Miami-Apprentice-N_-Miami-paid-training-provided-Flor-33162
N. Miami, Florida, US, 33162 Gas Operations Jobs
Power Line Workers --- Lineman or Troubleman (varies) ***multiple locations available***
Tampa, Florida, US, 33619 Jan 14, 2019 0.00 mi Power Line Crew Careers Flor Tampa-Power-Line-Workers-Lineman-or-Troubleman-%28varies%29-multiple-locations-available-Flor-33619
Tampa, Florida, US, 33619 Power Line Crew Careers
Apprentice - Ocala **paid training provided**
Ocala, Florida, US, 34474 Jan 14, 2019 0.00 mi Gas Operations Jobs Flor Ocala-Apprentice-Ocala-paid-training-provided-Flor-34474
Ocala, Florida, US, 34474 Gas Operations Jobs