Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Gas System Technician/ Senior Gas System Technician
Farmington, New Mexico, US, 87401 Jan 18, 2018 0.00 mi Gas Operations Jobs New Farmington-Tech-Gas-System-Sr-New-87401
Farmington, New Mexico, US, 87401 Gas Operations Jobs
Crewman/ Senior Crewman
Gallup, New Mexico, US, 87301 Jan 17, 2018 0.00 mi Skilled Craft Careers New Gallup-Crewman-Senior-Crewman-New-87301
Gallup, New Mexico, US, 87301 Skilled Craft Careers
Engineer/Maintenance Specialist I - III (varies)
Tampa, Florida, US, 33619 Jan 16, 2018 0.00 mi Engineering Careers Flor Tampa-EngineerMaintenance-Specialist-I-III-%28varies%29-Flor-33619
Tampa, Florida, US, 33619 Engineering Careers
Financial Analyst Portfolio Optimization - Varies - Regulated Utility
Tampa, Florida, US, 33602 Jan 16, 2018 0.00 mi Other Flor Tampa-Financial-Analyst-Portfolio-Optimization-Varies-Regulated-Utility-Flor-33602
Tampa, Florida, US, 33602 Other
Admin Assistant
Panama City, Florida, US, 32405 Jan 16, 2018 0.00 mi Other Flor Panama-City-Admin-Assistant-Flor-32405
Panama City, Florida, US, 32405 Other
NERC Cyber Security Controls Analyst - Varies
Ybor City, Florida, US, 33605 Jan 15, 2018 0.00 mi Information Technology Jobs Flor Ybor-City-NERC-Cyber-Security-Controls-Analyst-Varies-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Account Manager Outside Sales A
Miami, Florida, US, 33162 Jan 13, 2018 0.00 mi Gas Operations Jobs Flor Miami-Account-Manager-Outside-Sales-A-Flor-33162
Miami, Florida, US, 33162 Gas Operations Jobs
Crewman/ Senior Crewman
Albuquerque, New Mexico, US, 87107 Jan 12, 2018 0.00 mi Skilled Craft Careers New Albuquerque-Crewman-Senior-Crewman-New-87107
Albuquerque, New Mexico, US, 87107 Skilled Craft Careers
Construction Project Mgr - Varies - Level I - III - Natural Gas Utility
Tampa, Florida, US, 33602 Jan 12, 2018 0.00 mi Engineering Careers Flor Tampa-Construction-Project-Mgr-Varies-Level-I-III-Natural-Gas-Utility-Flor-33602
Tampa, Florida, US, 33602 Engineering Careers
Compliance Analyst II (IT)
Ybor City, Florida, US, 33605 Jan 11, 2018 0.00 mi Information Technology Jobs Flor Ybor-City-Compliance-Analyst-II-%28IT%29-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs