Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Title Location Job Function
Corrosion Coordinator
N. Miami, Florida, US, 33162 Jan 20, 2020 0.00 mi Gas Operations Jobs FT Hourly Flor N_-Miami-Corrosion-Coordinator-Flor-33162
N. Miami, Florida, US, 33162 Gas Operations Jobs
Engineer III - Network UCD Design
Tampa, Florida, US, 33610 Jan 20, 2020 0.00 mi Engineering Careers FT Salaried Flor Tampa-Network-Engineer-UCD-Design-Flor-33610
Tampa, Florida, US, 33610 Engineering Careers
Business Development Manager - Natural Gas Distribution Services
Tampa, Florida, US, 33602 Jan 18, 2020 0.00 mi Marketing and Sales FT Salaried Flor Tampa-Business-Development-Manager-Natural-Gas-Distribution-Services-Flor-33602
Tampa, Florida, US, 33602 Marketing and Sales
Human Resources Generalist I/ Human Resources Generalist II
US, 87109 Jan 17, 2020 0.00 mi Human-Resources-Generalist-I-Human-Resources-Generalist-II-87109
US, 87109
Financial Analyst/ Senior Financial Analyst
US, 87109 Jan 17, 2020 0.00 mi Financial-Analyst-Senior-Financial-Analyst-87109
US, 87109
Director of Forecasting and Planning
US, 87109 Jan 17, 2020 0.00 mi Director-of-Forecasting-and-Planning-87109
US, 87109
Dispatcher for Natural Gas Industry
Tampa, Florida, US, 33602 Jan 17, 2020 0.00 mi Gas Operations Jobs FT Hourly Flor Tampa-Dispatcher-for-Natural-Gas-Industry-Flor-33602
Tampa, Florida, US, 33602 Gas Operations Jobs
Dir COE & Enterprise IT Governance
Tampa, Florida, US, 33602 Jan 16, 2020 0.00 mi Information Technology Jobs FT Salaried Flor Tampa-Dir-COE-&-Enterprise-IT-Governance-Flor-33602
Tampa, Florida, US, 33602 Information Technology Jobs
Coord Customer Service
Tampa, Florida, US, 33602 Jan 16, 2020 0.00 mi Customer Experience FT Hourly Flor Tampa-Coord-Customer-Service-Flor-33602
Tampa, Florida, US, 33602 Customer Experience
US, 87107 Jan 15, 2020 0.00 mi Inspector-87107
US, 87107