Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Economic Development Manager - Electric & Gas Utility Industry
Tampa, Florida, US, 33602 Jul 30, 2021 0.00 mi Other FT Salaried Flor Tampa-Economic-Development-Manager-Electric-&-Gas-Utility-Industry-Flor-33602
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Operations Representative / Senior Operations Representative
Anthony, New Mexico, US, 88021 Jul 30, 2021 0.00 mi Gas Operations Jobs FT Hourly New Anthony-Operations-Representative-New-88021
Anthony, New Mexico, US, 88021 Gas Operations Jobs
Talent Acquisition Specialist
Tampa, Florida, US, 33602 Jul 30, 2021 0.00 mi Human Resources FT Salaried Flor Tampa-Talent-Acquisition-Specialist-Flor-33602
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Engineer III
Tampa, Florida, US, 33602 Jul 28, 2021 0.00 mi Engineering Careers FT Salaried Flor Tampa-Engineer-III-Flor-33602
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Construction Coordinator
Eustis, Florida, US, 32726 Jul 27, 2021 0.00 mi Natural Gas Construction Inspector Jobs FT Salaried Flor Eustis-Construction-Coordinator-Flor-32726
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Systems Analyst Sr
Tampa, Florida, US, 33619 Jul 27, 2021 0.00 mi Information Technology Jobs FT Salaried Flor Tampa-Systems-Analyst-Sr-Flor-33619
Tampa, Florida, US, 33619 Information Technology Jobs
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Tampa, Florida, US, 32801 Jul 26, 2021 0.00 mi Gas Operations Jobs FT Hourly Flor Tampa-Gas-Design-Tech-II-Tampa-Flor-33619
Tampa, Florida, US, 32801 Gas Operations Jobs
IT Project Manager Sr
Ybor City, Florida, US, 33605 Jul 26, 2021 0.00 mi Information Technology Jobs FT Salaried Flor Ybor-City-IT-Project-Manager-Sr-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Power System Protection and Control (relay settings) Engineer II
Tampa, Florida, US, 33610 Jul 26, 2021 0.00 mi Engineering Careers FT Salaried Flor Tampa-Power-system-protection-and-control-%28relay-settings%29-Engineer-II-Flor-33610
Tampa, Florida, US, 33610 Engineering Careers
Unit Commitment Portfolio Analyst (varies)
Tampa, Florida, US, 33602 Jul 25, 2021 0.00 mi Other FT Salaried Flor Tampa-Data-Analytics-Specialist-%28varies%29-Flor-33602
Tampa, Florida, US, 33602 Other