Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Corrosion Coordinator
N. Miami, Florida, US, 33162 Apr 23, 2019 0.00 mi Other Flor N_-Miami-Corrosion-Coordinator-Flor-33162
N. Miami, Florida, US, 33162 Other
Construction Inspector - Natural Gas Utility - Miami, FL
N. Miami, Florida, US, 33162 Apr 22, 2019 0.00 mi Gas Operations Jobs Flor N_-Miami-Construction-Inspector-Flor-33162
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Engineer II or Sr - Power System Protection/Relay & Control
Tampa, Florida, US, 33610 Apr 22, 2019 0.00 mi Engineering Careers Flor Tampa-Engineer-II-or-Sr-Power-System-ProtectionRelay-&-Control-Flor-33610
Tampa, Florida, US, 33610 Engineering Careers
Dir Marketing Services
Tampa, Florida, US, 33602 Apr 22, 2019 0.00 mi Other Flor Tampa-Dir-Marketing-Services-Flor-33602
Tampa, Florida, US, 33602 Other
Account Manager Technical Sales Support
Jacksonville, Florida, US, 32207 Apr 21, 2019 0.00 mi Other Flor Jacksonville-Account-Manager-Technical-Sales-Support-Flor-32207
Jacksonville, Florida, US, 32207 Other
Systems Programmer Lead
Ybor City, Florida, US, 33605 Apr 19, 2019 0.00 mi Information Technology Jobs Flor Ybor-City-Systems-Programmer-Lead-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Sys Protection & Control Spec (varies)
Tampa, Florida, US, 33610 Apr 18, 2019 0.00 mi Other Flor Tampa-Sys-Protection-&-Control-Spec-%28varies%29-Flor-33610
Tampa, Florida, US, 33610 Other
Systems Analyst - AMI (varies)
Tampa, Florida, US, 33619 Apr 16, 2019 0.00 mi Information Technology Jobs Flor Tampa-Systems-Analyst-AMI-%28varies%29-Flor-33619
Tampa, Florida, US, 33619 Information Technology Jobs
Power Line Workers --- Lineman or Troubleman (varies) ***multiple locations available***
Tampa, Florida, US, 33619 Apr 11, 2019 0.00 mi Power Line Crew Careers Flor Tampa-Power-Line-Workers-Lineman-or-Troubleman-%28varies%29-multiple-locations-available-Flor-33619
Tampa, Florida, US, 33619 Power Line Crew Careers
Continuous Improvement - Master Black Belt
Tampa, Florida, US, 33602 Apr 11, 2019 0.00 mi Other Flor Tampa-Continuous-Improvement-Master-Black-Belt-Flor-33602
Tampa, Florida, US, 33602 Other