Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Admin Specialist I
N. Miami, Florida, US, 33162 Jun 3, 2020 0.00 mi Administrative FT Hourly Flor N_-Miami-Admin-Specialist-I-Flor-33162
N. Miami, Florida, US, 33162 Administrative
Gas Design Project Mgr
Ft. Myers, Florida, US, 33905 Jun 2, 2020 0.00 mi Gas Operations Jobs FT Salaried Flor Ft_-Myers-Gas-Design-Project-Mgr-Flor-33905
Ft. Myers, Florida, US, 33905 Gas Operations Jobs
Cable Splicer/Vault Worker (Network Specialist)
Tampa, Florida, US, 33610 May 30, 2020 0.00 mi Power Line Crew Careers FT Hourly Flor Tampa-Network-Specialist-Flor-33610
Tampa, Florida, US, 33610 Power Line Crew Careers
Combined Cycle Specialist
Tampa, Florida, US, 33619 May 30, 2020 0.00 mi Skilled Craft Careers FT Hourly Flor Tampa-Combined-Cycle-Specialist-Flor-33619
Tampa, Florida, US, 33619 Skilled Craft Careers
Operations Engineer - Electric Delivery - Varies (Engineer I & higher)
Tampa, Florida, US, 33617 May 29, 2020 0.00 mi Engineering Careers FT Salaried Flor Tampa-Operations-Engineer-Electric-Delivery-Varies-%28Engineer-I-&-higher%29-Flor-33617
Tampa, Florida, US, 33617 Engineering Careers
Supvr Distribution Design
Tampa, Florida, US, 33619 May 26, 2020 0.00 mi Skilled Craft Careers FT Salaried Flor Tampa-Supvr-Distribution-Design-Flor-33619
Tampa, Florida, US, 33619 Skilled Craft Careers
Lineworker or Troubleshooter ***multiple locations***
Tampa, Florida, US, 33619 May 25, 2020 0.00 mi Power Line Crew Careers FT Hourly Flor Tampa-Lineworker-or-Troubleshooter-multiple-locations-Flor-33619
Tampa, Florida, US, 33619 Power Line Crew Careers
Coord Assessment & Development Sr
Tampa, Florida, US, 33602 May 22, 2020 0.00 mi Human Resources FT Salaried Flor Tampa-Coord-Assessment-&-Development-Sr-Flor-33602
Tampa, Florida, US, 33602 Human Resources
Sr Network & Systems Security Analyst (Cisco, VMWare, HP, Microsoft, Servers, SolarWinds...)
Ybor City, Florida, US, 33605 May 22, 2020 0.00 mi Information Technology Jobs FT Salaried Flor Ybor-City-Sr-Network-&-Systems-Security-Analyst-%28Cisco%2C-VMWare%2C-HP%2C-Microsoft%2C-Servers%2C-SolarWinds_%29-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
Manager Compensation & HR Analytics
Tampa, Florida, US, 33602 May 19, 2020 0.00 mi Human Resources FT Salaried Flor Tampa-Manager-Compensation-&-HR-Analytics-Flor-33602
Tampa, Florida, US, 33602 Human Resources