Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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IT Auditor / Senior IT Auditor
Tampa, Florida, US, 33602 Sep 24, 2023 0.00 mi Other FT Salaried Flor Tampa-IT-Auditor-Senior-IT-Auditor-Flor-33602
Tampa, Florida, US, 33602 Other
Manager, Talent Acquisition Operations
Tampa, Florida, US, 33602 Sep 23, 2023 0.00 mi Human Resources FT Salaried Flor Tampa-Manager%2C-Talent-Acquisition-Operations-Flor-33602
Tampa, Florida, US, 33602 Human Resources
Telecom Infrastructure Specialist (Multiple Levels)
Albuquerque, New Mexico, US, 87109 Sep 23, 2023 0.00 mi Information Technology Jobs FT Salaried New Albuquerque-Telecom-Infrastructure-Specialist-%28Multiple-Levels%29-New-87109
Albuquerque, New Mexico, US, 87109 Information Technology Jobs
Systems Analyst Associate, Troubleshooting & Scripting Focus (Progression)
Tampa, Florida, US, 33619 Sep 23, 2023 0.00 mi Information Technology Jobs FT Salaried Flor Tampa-Systems-Analyst-Associate%2C-Troubleshooting-&-Scripting-Focus-%28Progression%29-Flor-33619
Tampa, Florida, US, 33619 Information Technology Jobs
Mgr of Continuous Improvement
Tampa, Florida, US, 33602 Sep 22, 2023 0.00 mi Other FT Salaried Flor Tampa-Mgr-of-Continuous-Improvement-Flor-33602
Tampa, Florida, US, 33602 Other
Administrative Specialist Lead
Tampa, Florida, US, 33619 Sep 22, 2023 0.00 mi Administrative FT Hourly Flor Tampa-Administrative-Specialist-Lead-Flor-33619
Tampa, Florida, US, 33619 Administrative
Gas System Technician/Sr. Gas System Technician
Clovis, New Mexico, US, 88101 Sep 22, 2023 0.00 mi Gas Operations Jobs FT Hourly New Clovis-Gas-System-TechnicianSr_-Gas-System-Technician-New-88101
Clovis, New Mexico, US, 88101 Gas Operations Jobs
Cyber Security Analyst, Security Engineering Focus (Progression)
Ybor City, Florida, US, 33605 Sep 21, 2023 0.00 mi Information Technology Jobs FT Salaried Flor Ybor-City-Cyber-Security-Analyst%2C-Security-Engineering-Focus-%28Progression%29-Flor-33605
Ybor City, Florida, US, 33605 Information Technology Jobs
SPP Customer Outreach Coordinator
Tampa, Florida, US, 33619 Sep 21, 2023 0.00 mi Communications FT Salaried Flor Tampa-SPP-Customer-Outreach-Coordinator-Flor-33619
Tampa, Florida, US, 33619 Communications
GIS Technician I
Tampa, Florida, US, 33619 Sep 21, 2023 0.00 mi Gas Operations Jobs FT Hourly Flor Tampa-GIS-Technician-I-Flor-33619
Tampa, Florida, US, 33619 Gas Operations Jobs