Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Co-Op/Internship-Spring 2020- (Computer Science, Data analytics, Accounting/Finance)
Tampa, Florida, US, 33602 Dec 7, 2019 0.00 mi Student Jobs Co-Op/Intern Flor Tampa-Co-OpInternship-Spring-2020-%28Computer-Science%2C-Data-analytics%2C-AccountingFinance%29-Flor-33602
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Database Administrator Sr
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Mail Processor Sr
Tampa, Florida, US, 33602 Dec 7, 2019 0.00 mi Other FT Hourly Flor Tampa-Mail-Processor-Sr-Flor-33602
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Contract Admtr (II, III)
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Engineer I/II/III (Transmission)
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Tampa, Florida, US, 33619 Dec 6, 2019 0.00 mi Skilled Craft Careers FT Hourly Flor Tampa-Combined-Cycle-Specialist-Flor-33619
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Supervisor Gas Design - Jacksonville, FL
Jacksonville, Florida, US, 32207 Dec 5, 2019 0.00 mi Gas Operations Jobs FT Salaried Flor Jacksonville-Supervisor-Gas-Design-Jacksonville%2C-FL-Flor-32207
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Engineer I/II/III (Integrity Management)
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