Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Project Manager
Tampa, Florida, US, 33601 Nov 28, 2021 0.00 mi Other FT Salaried Flor Tampa-Project-Manager-Flor-33601
Tampa, Florida, US, 33601 Other
Division Supervisor
N. Miami, Florida, US, 33162 Nov 27, 2021 0.00 mi Gas Operations Jobs FT Salaried Flor N_-Miami-Division-Supervisor-Flor-33162
N. Miami, Florida, US, 33162 Gas Operations Jobs
Operation Representative / Senior Operations Representative
Lovington, New Mexico, US, 88260 Nov 26, 2021 0.00 mi Gas Operations Jobs FT Hourly New Lovington-Operation-Representative-Senior-Operations-Representative-New-88260
Lovington, New Mexico, US, 88260 Gas Operations Jobs
Sr HRIS Analyst
Tampa, Florida, US, 33602 Nov 26, 2021 0.00 mi Human Resources FT Salaried Flor Tampa-Sr-HRIS-Analyst-Flor-33602
Tampa, Florida, US, 33602 Human Resources
SAP Basis Architect
Tampa, Florida, US, 33602 Nov 26, 2021 0.00 mi Information Technology Jobs FT Salaried Flor Tampa-SAP-Basis-Architect-Flor-33602
Tampa, Florida, US, 33602 Information Technology Jobs
Gas Design Project Mgr
Sarasota, Florida, US, 34240 Nov 26, 2021 0.00 mi Gas Operations Jobs FT Salaried Flor Sarasota-Gas-Design-Project-Mgr-Flor-34240
Sarasota, Florida, US, 34240 Gas Operations Jobs
Lead Supervisor ED Stores
Tampa, Florida, US, 33610 Nov 26, 2021 0.00 mi Other FT Salaried Flor Tampa-Stores-Lead-Supervisor-Flor-33610
Tampa, Florida, US, 33610 Other
Project Manager Sr (Construction)
Tampa, Florida, 33610 Nov 26, 2021 0.00 mi Engineering Careers FT Salaried Flor Tampa-Project-Manager-Sr-%28Construction%29-Flor-33610
Tampa, Florida, 33610 Engineering Careers
Business Planning Analyst I
Tampa, Florida, US, 33602 Nov 26, 2021 0.00 mi Gas Operations Jobs FT Salaried Flor Tampa-Business-Planning-Analyst-I-Flor-33602
Tampa, Florida, US, 33602 Gas Operations Jobs
Mgr Unit Commitment
Tampa, Florida, US, 33602 Nov 26, 2021 0.00 mi Other FT Salaried Flor Tampa-Mgr-Unit-Commitment-Flor-33602
Tampa, Florida, US, 33602 Other