Customer service

Customer Service Professional Careers

TECO Energy’s customer service professionals (CSPs) are typically our gas and electric customers’ first point of contact. Each year, they answer over 2 million gas and electric service calls across three Customer Contact Centers (North Miami and Tampa, FL; Albuquerque, NM) with one goal in mind—ensure the customer experiences quality service with each interaction.

TECO hires both bi-lingual (English/Spanish) and non-bi-lingual team members. Once training is completed, shift hours are based on business needs and seniority. New team members work a daytime shift that ends as late as 6:30 p.m. There is a shift differential for bi-lingual CSPs.

New CSP classes are held two to three times a year. Due to the overwhelming interest in the position, the application period can close quickly. Prospective CSPs are encouraged to establish a profile and upload a resume to this site to be able to complete the application process quickly when the hiring of a new class opens.

Employee Profile

I love working for New Mexico Gas Company, because safety is what we pride ourselves on. I work hard to make sure our customers receive smiling service, while the company works on making sure I return home safely to my family. I truly feel valued and respected--from my superiors to my peers-- every day. It is truly a good home away from home.

Beverly, Sr. Call Center Representative, New Mexico Gas Company

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Mgr Business Development - RNG
Tampa, Florida, US, 33602 May 22, 2022 0.00 mi Gas Operations Jobs FT Salaried Flor Tampa-Mgr-Business-Development-Flor-33602
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Manager Natural Gas Trading and Portfolio Management (PGS)
Tampa, Florida, US, 33602 May 21, 2022 0.00 mi Gas Operations Jobs FT Salaried Flor Tampa-Manager-Natural-Gas-Trading-and-Portfolio-Management-%28PGS%29-Flor-33602
Tampa, Florida, US, 33602 Gas Operations Jobs
Payroll Analyst
Tampa, Florida, US, 33602 May 20, 2022 0.00 mi Human Resources FT Salaried Flor Tampa-Payroll-Analyst-Flor-33602
Tampa, Florida, US, 33602 Human Resources
Service Tech/Senior Service Tech
Albuquerque, New Mexico, US, 87107 May 20, 2022 0.00 mi Gas Operations Jobs FT Hourly New Albuquerque-Service-TechSenior-Service-Tech-New-87107
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Network Infrastructure Specialist/Senior Network Infrastructure Specialist/Lead
Albuquerque, New Mexico, US, 87106 May 20, 2022 0.00 mi Information Technology Jobs FT Salaried New Albuquerque-Network-Infrastructure-SpecialistSenior-Network-Infrastructure-SpecialistLead-New-87106
Albuquerque, New Mexico, US, 87106 Information Technology Jobs
Engineer
Mulberry, Florida, US, 33835 May 19, 2022 0.00 mi Other FT Salaried Flor Mulberry-Engineer-Flor-33835
Mulberry, Florida, US, 33835 Other
Co-Op/Alternate - Finance
Tampa, Florida, US, 33602 May 19, 2022 0.00 mi Student Jobs Co-Op/Intern Flor Tampa-Co-OpAlternate-Finance-Flor-33602
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Maint Specialist
Tampa, Florida, US, 33619 May 19, 2022 0.00 mi Skilled Craft Careers FT Salaried Flor Tampa-Maint-Specialist-Flor-33619
Tampa, Florida, US, 33619 Skilled Craft Careers